Certified Customer Experience Management Practitioner (CCXMP)
Details
Customer Experience (CX) has been around for over 15 years but is still considered a fancy name for Customer Service. However, CX has profound ramifications for organisations both laterally and vertically. CX is required today as an approach to which businesses leap above competitors and propel them to the highest echelons of industries and reap benefits that influence the bottom line. CX can only be made possible by ensuring every part of the organisation is customer-centric-Systems, Process, Environment and People.
This Certification educates the candidates to a robust CXM Framework, breaks down its components for direct application into organisations, and generates momentum to implement and manage the brand experience.
Practical application of the CXM Framework through the three sectors of:
- Framework Alignment
- Tactical Customer Experience Integration
- Framework Implementation
Workshop Learning Objectives
This Certification educates the candidates to drive the existing CXM Framework tactically and break down its components for direct application into Organisations with the objective of "ENCOURAGE THE WILL."
Practical application of the CXM Framework through the three sectors of:
- Framework Alignment
- Tactical Customer Experience Integration – "Encourage the Will"
- Project Implementation
Outline
Speaker/s
Co-Founder of ATCEN, Customer Experience Architect, Contact Centre Mentor, Human Performance Enthusiast
Special Offer
Fees inclusive of SST and 100% HRDC Claimable!
Schedules
ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.
Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.
In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.
ATCEN’s Affiliations and Partners:
- Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
- Ministry of Finance: Registered for training, course/seminar and education management.
- Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...