EFFECTIVE SUPERVISORY SKILLS (KEMAHIRAN PENYELIAAN YANG BERKESAN) MALAY VERSION !!!

INTRODUCTION FOR EFFECTIVE SUPERVISORY SKILLS (KEMAHIRAN PENYELIAAN YANG BERKESAN) MALAY VERSION !!!

The transition from excellent performer to competent supervisor can be trying and demands a new skill set. New supervisors must position themselves as leaders. This training program will help both the new, recently appointed, supervisors feel comfortable and confident in their role, as well as those long serving supervisors to take up today’s management challenge to be more productive in an ever-changing environment. The supervisor role has become more challenging today than ever before. The demands for higher quality and performance are increasing; the workplace is growing more complex. Even relationships with other are becoming more complicated and demanding. In face of such challenges, supervisors have to be effective if they are to help people invest the best of their minds, hearts and hands into their work – if the work is to be done well. Supervisors must move from doing things to people and toward doing more things with people. The new fast changing business environment also requires supervisors to be able to cope with ambiguity, to be productive even in an inexplicable, doubtful or obscure situation in which there can be many possible outcomes. It is a role that no longer must focus primarily downward; it’s expanded role which now must foster collaboration, involvement, and initiative – not only downward, but upward and across the organization as well.  This training program focuses on the essential skills needed to excel in a todays supervisory position.

COURSE OBJECTIVE

At the end of the course, participants will be able to

• Describe the importance of effective supervisors role & responsibilities in the organization
• Identify the new challenges facing supervisors
• Practice the Basic Principles of Frontline Leadership
• Practice effective Personal skills:
  • Shift the Paradigm and manage the Change Cycle
  • Setting Effective Goals
  • Planning and monitoring progress
• Practice effective Interpersonal skills:
  • Create rapport and cooperation
  • Depositing into Emotional Bank Account
  • Listen actively and deliver message across clearly using Thought Transmission technique
• Recognize the workings of group dynamics and importance of teamwork

COURSE CONTENT

Introduction:

• Who is a Supervisor?
• Importance & benefits of effective Supervisory role to the organization
• Maximizing benefits from training.

Supervisory Functions:

• Your role as a Supervisor.
• Measurements of performance.
• Challenges facing Supervisors
• Changing skill-sets
• Why some Supervisors failed?
• Supervisor as a Frontline Leader

Essential Personal Skills:

• Developing Self-Awareness & Proactiveness
• Skill 1: Planning: Setting S.M.A.R.T goals
• Exercise:  Set S.M.A.R.T goals
• Skill 2: Planning : Consequence Thinking
• Exercise:  Are we meeting goals?

Essential Interpersonal Skills:

• Skill 3: Depositing into Emotional Bank Account
• Exercise: Identifying “human touch’ activities
• Skill 4: Communication: Active Listening & Giving Clear Instructions”
• Exercise: Listening activities

Skill 5: Frontline Leadership Skills

• Basic Principles:
  • Focus on the issue, situation, behavior and not on the person
  • Maintain the self-esteem and self-confidence of others
  • Maintain good relationship with subordinates, peers and superiors.
  • Make things better & lead by example

Exercises:

• Case studies
• Video & role-play
• Individual quiz and group discussions