MANAGEMENT OF EMPLOYEE GRIEVANCES, DISCIPLINE AND TERMINATION
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OTC Training Centre Sdn Bhd
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INTRODUCTION FOR MANAGEMENT OF EMPLOYEE GRIEVANCES, DISCIPLINE AND TERMINATION
Employee Grievance means any type of disappointment or unhappiness arising out of factors related to an employee’s job which he thinks is unfair. A grievance can be factual, imaginary or disguised. Grievances, if not identified
and redressed, may adversely affect workers, managers, and the organization. This workshop will equip with the skills to manage grievance and discipline in a law compliant way
COURSE OBJECTIVE
The trainees will be able to :-
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Learn what grievance is and its management
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Understand the importance of discipline and it’s management
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Differentiate between minor misconduct and Gross Misconduct
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Comprehend why grievance and disciplinary procedures are needed
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Assimilate the Disciplinary Process
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Administer Grievance and Disciplinary procedures effectively
Outline
COURSE CONTENT
Module 1 – Grievances
- What is employee grievance
- The 3 types of grievances
- The causes of employee grievance
- Organizational Impacts of grievance
- The role of Manager and HR in employee grievance
- The causes of employee grievance
- How to identify employee grievances
- Grievance procedure best practices for managers
- How should HR respond to grievance
- What are the typical steps in a grievance procedure
- Creating a workplace grievance policy
- Benefits of grievance procedures
- The effective ways of handling employee grievances
Module 2 – Discipline
- What is Discipline
- Principles of Discipline
- The Importance of Discipline
- The Golden Rules Of Absenteeism
Module 3 – Progressive Discipline
- What is progressive discipline
- Why it is called progressive discipline
- How progressive discipline can be effective
- Five steps in the progressive discipline process
- What are the rules of progressive discipline
- Progressive Discipline: Steps for Creating Workplace Policy
- What Is Positive Discipline in the Workplace
Module 4 – Misconduct (Major & Minor Misconduct)
- Definition of misconduct
- Categories of Misconduct
- Types of Misconduct
- Examples of minor and major misconduct
- The Right to Manage
- Misconduct of the Job
Module 5 – Workplace Harassment
- What is workplace harassment
- What constitutes harassment in Malaysia
- Where can workplace harassment occur
- How to determine harassment
- Harassment V non-harassment examples
- How to handle workplace harassment
Module 6 – Disciplinary & Dismissal Overview
- Employee Termination
- The Employment Laws
- Managerial Prerogatives
- Types of Termination
- Termination: Burden of Proof
- The Law on Unfair Dismissal
- Termination of a Probationer
- Termination of a Poor Performers
- The role of organization in Poor Performance
- Increments for Poor Performers
- Frustration of Contract
- Doctrine of Frustration
- Termination for Absenteeism
- Terminating a Fixed Term Contract
- Retrenchment
Module 7 – Terminations
- Termination due to Misconduct
- Proving the Misconduct
- Investigating Misconduct
- Identifying a Misconduct
- Preparation of Show-Cause Letter
- Domestic Inquiry
- Due Inquiry in Dismissal
- Rules of Natural Justice
- Considerations in Disciplinary Action
- Remedy for Dismissal Without Just Cause or Excuse
- SECTION 20, IRA 1967
- Constructive Dismissal
- Unfair Dismissal & Constructive Dismissal
Module 8 – Managing Disciplinary hearing
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Brief Guidelines for Conducting a Proper Inquiry
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Procedure Prior to Inquiry – step by step
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The Domestic Inquiry ProperNotes of Inquiry
- Sitting arrangement
- Roles of panel
- Step by step proceeding
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Procedure Subsequent to Inquiry
Special Offer
Register 3 Participants From Your Organization And Get The 4th Participant For Free!
The promotion expiry date for each programmes differs. For more information on the exact expiry date of the promotion, feel free to contact us.
OTC Training Centre Sdn Bhd may at any time in its sole and absolute discretion withdraw, amend and/or alter the terms and conditions of the stated promotions without prior notice.
The promotion expiry date for each programmes differs. For more information on the exact expiry date of the promotion, feel free to contact us.
OTC Training Centre Sdn Bhd may at any time in its sole and absolute discretion withdraw, amend and/or alter the terms and conditions of the stated promotions without prior notice.
Schedules
Jun 05, 2024 - Jun 06, 2024
| Wed, Thu | 09:00 AM — 05:00 PM |
| No. of Days: | 2 |
| Total Hours: | 14 |
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OTC Training Centre Sdn Bhd is an innovation leader in the development and delivery of practical outsourcing training programs for the past 17 years. Since then, OTC has supported thousands of companies to upskills their employees with personalized content and learning solutions. Today, we have evolved to provide a full suite of outsourcing services in the learning and development field.
Our training programs are entitled to HRDCorp claim, with our trainers being certified by HRDCorp as well. As a training provider, we aspire to keep providing the best training to our respected clients to ensure their satisfaction while using our service as the training provider.
