Administrative Staff Development for Desired Results

Today, the roles of administrative staff are not only about taking direction from their bosses, but encompass a great deal of activities to assist the boss. Administrative staff should be well versed not only in clerical and stenographic responsibilities, but also act as a communicator and an expert planner. The performance of the administrative staff reflects the effectiveness of their bosses, therefore requiring both parties to work together inter-dependently. Administrative staff of today is unlike the yesteryears – more challenges as well as opportunities await them. They have what it takes to develop themselves for the new millennium.

Common Issues

• Not being proactive
• Confining their responsibilities to just following  instructions
• Lacking self esteem
• Not looking ahead to prepare themselves for future     prospects
• Lack of teamwork
• Do not know how to work in harmony with other departments and colleagues
• Poor working attitude

Keeping up with the new millennium

Understanding the office functions as the supporting service to the whole organisation

Your roles in an office of your excellent organisation

A Glimpse in to the Future -- What Your Future Office Will be Like? 

Developing Interpersonal Skills

What is Interpersonal Skill?

Assertiveness: The basic honest communication

Knowing how to be assertive -- respect yourself!

Learning how to negotiate your way through different situations 

Portraying the Professional Image

Behavioural patterns that support staff need to know...

Avoiding personal conflicts for mutual gains

Image building -- Knock people off their feet!

Body Language -- Taking control of this most universal language

Acquiring Professional Credibility 

Enhancing working Relationship with Your Boss

Understanding your role to fit the job and your boss

Managing your boss -- make the relationship compatible

Boss’s patterns of Behaviour that you should know about

How to approach each pattern of behaviour

Using Team-building approach at work -- you are working “with” your boss, not “for” your boss. 

Becoming Proactive

The characteristics of a proactive Employee

How to act out as a proactive employee

Being proactive and outperforming his expectation of you

Making your boss look good 

a)      Optimisation of Resources towards Performance and Productivity

Factors Contributing to Productivity Improvement

Managing Staff, Financial Resources and Utilities Effectively : Making effective follow-ups

Getting rid of non-productive work habits 

b)      Effective Planning

Telephone Interruptions

Inadequate Planning

Drop-In Visitors

Personal Disorganisation

Self-Discipline

Procrastination

Dr Balan Dass Ph.D, CAHRP

SENIOR ASSOCIATE TRAINER

Academic
Author, of the book, entitled, ‘Adult & Continuing Professional Education’, published by Patridge-Penhuin,Balan Dass has attained a Ph.D  in Extension Education, majoring in Adult and Continuing Education, from University Putra Malaysia, a Master in Education majoring in Training and Development from the University of Sheffield, UK, a Post-Graduate Diploma in Human Resource Management from the University of Humberside, UK.  He also holds a graduate Diploma in Training and Development from Chartered Institute of Personal and Development, UK, and a C-IV certificate in Training and Workplace Assessment from the Australian National Training Authority 

Professional Membership 

Balan Dass is a professional Life member and National Deputy President of Malaysian Institute of Human Resource Management-2010-2012. He is the academic/certification director for OUM-IPD-MIHRM Diploma collaboration. Currently, he holds the post of National Vice-president for the term 2012-2014, and is the academic chairman. He has in a short span of time transformed the academic unit by introducing various certificate, diploma, post-graduate, and master programs related to the enhancement of human resource management. He has initiated collaboration programs with GLCs’, universities and the private sectors. He also holds membership with the Malaysian Institute of Management and Technology Association of Malaysia, whereby he holds the position of academic education and training chairman for the term, 2012-2013 

Professional Certification  

Dr Balan Dass has been certified by Dr Scott Parry of Training House USA, as a “Catalytic Instructor.” He is also an accredited trainer for TEAM Management Systems, UK, The Open College, UK, The Expert Manager, UK, DTS International, DISC Inventory, Australia, Tee Side Tertiary College, UK, in Supervisory Management. He also holds the professional Train-the-Trainer certification from Malaysian Institute of Management and HRDF, and the certification in Training Evaluation(CITE)  from HRDF. Balan Dass is also certified to conduct the Pin Plan Program from Germany. He is also certified to run the ‘PSMB-Train-the-Trainer’ program in Malaysia 

Appointments and Awards 

Recently he was appointed as the professional advisor by the Chartered Institute of Personal and Development, UK., to monitor the quality assurance locally. He is also the HR Consultant with the National Human Resource Center, PSMB, Malaysia and  he received the ‘Excellent Facilitator’ Award for the year 2011 from MIHRM. On the social side, Balan is a Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia. Currently, Balan sits in the Disciplinary committee at the Royal Lake Club, Malaysia 

Work Experience 

Balan has worked for SMEs’ and MNC before setting up his own human resource and training practice. He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School. 

Balan was the CEO and  Principal of Skills and Management Institute of SKB. It was here he designed tertiary programs for the real estate, construction and property industry. He was responsible for initiating  joint venture for the programs; Diploma and later the Degree programs with John Moores University, construction related programs with Teeside Tertiary College, UK, and the Real Estate Institute of Victoria, Australia. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia 

Balan also teaches part-time at leading private and public universities. He facilitates the under-graduates, and post graduates, facilitating different modules of interest. The universities taught by him includes universities from, Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, includes, Change Management, Leadership, Human Resource Management, Adult and Continuing Education. Balan also has delivered papers on various topical topics at conferences and has also contributed articles to leading HR magazines, and  portals’ Balan has delivered management development programs for participants consisting of executives to senior managers in countries like; Sudan, Australia, Indonesia, Brunei and India 

Current Interest
Balan Dass is now developing long term competency development programs for companies in the areas of supervisory development, executive development management development and competency mapping. In these areas programs participants are able to journey with the facilitators for a number of modules with work base projects given through action research, and the same is assessed and evaluated for the management. Via these programs the individual enhances new knowledge and skill and therefore transfers these new knowledge to the workplace, thus being competent. His other area of interest is promoting programs related to adult and continuing professional education, whereby, professional providers need to undertake proper program and needs planning, develop adult learning curriculum and evaluation for their stakeholders; and being a HR business coach. 

Testimonials, Comments 

v  These are some comments made by participants who have attended his programs: 

v  The program was so awesome, and really full of important subject matter that every trainer must know, and it will take you to the next level 

v  The trainer was experienced and knowledgeable, very engaging and kept the sessions lively and relevant, and would not hesitate to recommend this program to my friends and organization 

v  The trainer, Dr Balan Dass, is so generous in giving us many valuable tips from past experience. He handled the class really well, everyone is taken care off and he has humor, he is just too good 

v  The trainer is dynamic and is able to control the class, participants are open to express themselves

v  I hope I can carry forth the ‘people building people’ spirit with others, just as this facilitator has done 

v  Dr Balan Dass, is a good conference chairman, he facilitated well, was humorous, and managed the time well, keep up the good work 

“Training will not make a fish fly or a bird swim, but training will make a fish swim faster, and a bird fly higher”

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