In today's business environment where price differences are marginal, quality has become standardised and delivery methods indistinguishable, customer service has become the key differentiator. It's no longer enough to give satisfactory service that meets
customers' expectations. To get customers coming back time after time, you must beat their expectations. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able
to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the “critical elements of customer service?”
This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organisation to give their business to.
Participants will learn how to :
- Recognize that service delivery is an "individual response value"
- Understand how your own behaviour impacts on the behaviour of others
- Develop confidence and skills as a problem solver
- Communicate more Assertively & Effectively
- Learn ways to make Customer Service A Team Approach
All members of the service team, Customer Service Executives, Managers & Front Line staff
Our mission is to enable Malaysian organisations and world wide multi national corporations to increase productivity and performance through their human resources.
Our support for clients is not limited to the duration of specific engagements. We believe an ongoing relationship, which is part of our business culture.Thus the training solutions that we offer goes right to the bottom line.
- Enhanced Business Performance
- Excellent Customer Services
- Decreased Cycle Time and
- Increase Profits.