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Details

In today's business environment where price differences are marginal, quality has become standardised and delivery methods indistinguishable, customer service has become the key differentiator. It's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the “critical elements of customer service?”

This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organisation to give their business to.

Learning Objectives

Participants will learn how to :

  • Recognize that service delivery is an "individual response value"
  • Understand how your own behaviour impacts on the behaviour of others
  • Develop confidence and skills as a problem solver
  • Communicate more Assertively & Effectively
  • Learn ways to make Customer Service A Team Approach
Target Audience

All members of the service team, Customer Service Executives, Managers & Front Line staff

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Learning Solutions Training and Development provides training skills in the areas of Customer Service, Supply Chain Management, Team Building, Leadership Skills,Restaurant Management,Project Management and Sales and Marketing programs designed and customized specially for our customers in Malaysia and in around Asia.

 

Our mission is to enable Malaysian organisations and world wide multi national corporations to increase productivity and performance through their human resources.

Our support for clients is not limited to the duration of specific engagements. We believe an ongoing relationship, which is part of our business culture.Thus the training solutions that we offer goes right to the bottom line.

At Learning Solution, we know that each client who engages us has unique strengths and challenges.We do do not believe that "one size fits all",thus all our proposed solutions goes through specific methodology of training design.Read More
  • Enhanced Business Performance
  • Excellent Customer Services
  • Decreased Cycle Time and
  • Increase Profits.
Learning Solutions Training & Development
37-5,Jalan PJU 1/37, Dataran Prima, Petaling Jaya, Petaling Jaya, Malaysia 47301
+603 8062 0725
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