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Details

Good customer service augments your image as a professional.An employee’s workplace Appearance, Behavior and Communication (ABC) must align with your organisation’s business image to make a positive first impression and ensure long-term customer relations. How do your employees measure up ?

Benefits for Participant

Participants will learn how to :

  • Enhance Customer Relationship Skills
  • Display Professionalism that gains respect and the cooperation of others
  • Communicate assertively and confidently
  • Master "Business Etiquette" and feel at ease in all workplace situations
  • Make a Dynamic First Impression with everyone you meet
  • Keep your self motivated everyday

Outline

  • First Impression
    • Understand the importance of creating a good first impression
    • How to look,act and be the best in any professional situation
    • Using your voice to sound knowledgeable and authoritative
  • Business Ettiquette
    • Your attire and your credibility
    • Conversation topics inappropriate in the workplace
  • Communication Skills
    • How to make your voice image shine
    • Telephone techniques that announces you as a professional
    • Active listening and questioning
    • Positive body language and gestures
    • Tone of voice and choice of words
  • Networking Skills
    • Building contacts for the future
    • Creating Conversation Topics
  • Keeping Your Self Esteem and Positive Mental Attitude
    • Being generous with compliments
    • Surrounding yourself with positive thoughts
    • Saying things in a positive way
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Learning Solutions Training and Development provides training skills in the areas of Customer Service, Supply Chain Management, Team Building, Leadership Skills,Restaurant Management,Project Management and Sales and Marketing programs designed and customized specially for our customers in Malaysia and in around Asia.

 

Our mission is to enable Malaysian organisations and world wide multi national corporations to increase productivity and performance through their human resources.

Our support for clients is not limited to the duration of specific engagements. We believe an ongoing relationship, which is part of our business culture.Thus the training solutions that we offer goes right to the bottom line.

At Learning Solution, we know that each client who engages us has unique strengths and challenges.We do do not believe that "one size fits all",thus all our proposed solutions goes through specific methodology of training design.Read More
  • Enhanced Business Performance
  • Excellent Customer Services
  • Decreased Cycle Time and
  • Increase Profits.
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