Help Desk Training

In most IT environments the helpdesk is the interface between IT Support and your customers, and as such it is imperative that this first point of call is both professional and efficient. This two-day program will enables participants to master the key techniques that will enable them to deliver an effective first class service to customers of your helpdesk.

This programme energizes hospitality staff to provide exceptional guest service, that focus on the development of guest-driven technical and service strategies. In addition to Customer Service training, this Hospitality Customer Servive program is ideal for all aspects of your operation, including training for food and beverage, front office, and housekeeping personnel.

At the program's conclusion, participants should be able to:

• Understand how to communicate effectively with customers
• Deliver a professional service even in crisis
• Retain and relay crucial information from the customer to technical support
• MAnage difficult customers
• Utilise key telephone techniques for use on the helpdesk
• Use time management skills to resolve problems fast
• Identify how to control stress in a busy environment
• Be both a 'self starter' and work effectively as a team member

This course is aimed at both new and experienced helpdesk staff who would like improve their customer service skills in order to raise the helpdesk service to the highest of professional levels. Managers of helpdesks should also note that this course would cut response times and increase the information flow through the helpdesk making your service more cost effective and professional.

There are no technical prerequisites for this course.