Details
Maximise your personal impact and represent your organisation effectively.
This two day workshop covers the skills executives need to communicate professionally inside and outside of the workplace.
First Impressions
First impressions are formed in a blink and are crucial in business. Capture people’s attention in the right way.
Communication Style
Understanding your own style and other people helps build strong relationships. Learn how you can build more effective relationships by quickly recognising someone’s style.
Emotional Intelligence
A vital ingredient to success in the workplace. Find out your own EQ and how you can build your social skills in the workplace.
Listening Skills
Of all the communication skills, listening is probably the most important. Good listeners tend to build strong relationships. Build your listening skills through presence, understanding and empathy.
Being Persuasive
We all need to be persuasive to be successful. This module will bring together some of the techniques that make people persuasive and give participants a chance to practise.
Communication Channels
Effective communicators use a number of channels to deliver their message effectively. Knowing when to use the right channels and how to exploit them effectively is a key skill for the modern executive.
Conflict
Conflict is unavoidable in the workplace and how we manage it is fundamental to our success. This module will consider how to deal with difficult bosses, subordinates and peers and how to manage conflict effectively.
Our approach draws on years of hands-on experience in Malaysia. We understand the challenges, mistakes, cultural differences and misunderstandings that can arise in Malaysia's increasingly international workplace. And we know how to fix them.
