Certificate in Credit Collection - Kuala Lumpur November 2017

Certificate in Credit Collection - Kuala Lumpur
20-21 November 2017 • Kuala Lumpur

Learning objectives

• Discover what collections really is about when you learn the Standards of the Profession;
• Communicate simply and effectively with the written and spoken word on sometimes delicate and difficult subjects;
• How to grapple and overcome ANY excuse your client will use for delay of payment in full;
• How to work with your sales team;
• Tailor your approach to specific customers and types of customers;
• Master key negotiation skills to shorten the collection timeline.

Skills acquired

• Learn why writing the best letter or email does not matter if you don’t follow five key guidelines first;
• Find out and create your list of words and phrases to avoid;
• Discover and develop a special voice to use when talking to your customer on the telephone;
• Find out the two major mistakes made in the collection business – sometimes by seasoned professionals who should know better;
• Determine why your customers are not paying you on time, as agreed;
• Learn how to write an effective e-mail or letter, including words and phrases to avoid;
• Set up your guidelines for training or re-training your collection team to quickly bring them to a high level of performance.

Sessions:

• Standards of professional collections
• Powerful collection letters and emails
• Three phases of a call or personal visit
• Resolve excuses
• Lies
• Deal with the most difficult of customers
• Improve productivity
• Develop a special collection voice
• Tailor your approach to types of customers
• Collect using social media
• Working with your sales team
• Develop a collection team
• Measure, motivate and reward
• Credit & collections as a profit center
• Why borrowers are not paying you
• The cutting edge
• Negotiations

The process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

• Certificate of Attendance: after participating at the 2 days of on-site training course;
• Certificate in Credit Collection: after you have successfully completed all of the 3 stages of the learning experience.

Tim Paulsen
DEBT COLLECTION MANAGEMENT

In addition to having worked as a collector in both the consumer and commercial fields, Tim has been a credit fraud investigator, collection manager, credit manager and a management consultant. He is the author of: ‘Paid in Full’, ‘Tipping the Scales, ‘Sex, Lies &
Negotiation Techniques’, ‘Excuses – Excuses, nothing but Excuses’, ‘The Reluctant Collector’ (for Sales Representatives). The Founder and Managing Director of The International Centre for Professional Collections (ICPC), Tim has consulted and trained across Canada and the United States as well as 26 other countries including: Bahamas, Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Oman, Pakistan, The Philippines, Singapore, Turkey, South Africa and Thailand.

Standard fee
1 delegate US $1,595
2 delegates US $1,195
4 or more US $1,095

• Only 1 promotion can be applied at a time, please see discounts for 2 delegates and 4 or more delegates for price offers.
• Fee does not include any taxes, levies or charges, all of which shall be borne by the Client.

Venue
This course will take place at one of the 5* hotels in the heart of thriving KL.

Accommodation
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants. We invite you to contact the event manager to enquire about special rates from the venue.

Organize this training course in-house
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided to request a customized offer from one of our training solution specialists.

Call us and we will assist you through the registration process.

No. of Days:

2