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Details

This Supervisory Development course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment.

The course includes developing plans, providing leadership and supervising the performance of a work team.

Outline

Embracing Your Role as Action Driven Supervisor
  • Principles of good leadership (Leading Yourself first)
  • Understanding Your Own Leadership style
  • Understanding what makes people tick
  • Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You in Your Supervisory Role
  • Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating and Monitoring
 
Participating in team planning
  • Identifying strategies for setting goals
  • Discussing and agreeing on goals and responsibilities
  • Identifying resources required
  • Establishing standards of performance required by the team
  • Determining task reporting requirements
 
Filling Your Communication Skills Toolbox
  • Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and When to Use Each
  • Ask Questions That Get the Answers You Need
  • Handling difficult people effectively
 
Creating a Motivational Environment
  • How to create a Motivating and Inspiring Environment
  • Discuss How the Behavior Is a Function of Its Consequences
  • Demonstrate Rules for Reinforcing Productive Behavior
  • Explain how to Avoid Common Reinforcement Mistakes
  • Use Delegation as a Motivational Tool
  • Develop a Strategy for Solving a Current Employee Motivational Problem
 
Organising and Managing Time Effectively
  • Understand Key Principles of Managing Time Effectively
  • Share Time Management Best Practices
  • Explain How to Avoid Typical Time Wasters
  • Demonstrate Five Stages of Managing Meetings Effectively
  • Select and Prioritize Your Own Next Steps
  • Develop an Action Plan for Continuing Professional Development
 
Developing team commitment and co-operation
  • Communicating effectively
  • Encouraging team decision-making
  • Supporting team initiative and interaction
 
Managing and monitoring team performance
  • Allocating tasks and responsibilities
  • Negotiating strategies for goal achievement
  • Identifying training needs
  • Negotiating on task timelines
 
Participating in and facilitating work teams
  • Reviewing progress against agreed timelines
  • Implementing alternative strategies for task achievement
  • Monitoring and reporting team performance
  • Providing feedback to individual team members
 
Giving feedback 
  • Demonstrate Giving and Receiving Criticism Constructively
  • Explain How to Minimize Defensiveness in Yourself and Others
  • Specify Your Own Coaching Strengths and Weak Spots
  • Demonstrate a Five-Step Coaching Discussion Model
  • Deliver and Profit from Peer Feedback

Speaker/s

MR PHILIP TAN

Qualifications:

    Bachelor of Laws (Hons), University of Wolverhampton, UK
    Diploma in International Advertising (Dip.IAA, New York)
    Cert.Ed (TESOL), Pantai Valley Teachers’ College, Kuala Lumpur
    Master in Business Administration , University of Hull, UK
    Higher Group Diploma in Public Relations, Sales Management, Marketing and Advertising


Philip comes with 30 years of both public and corporate work experience.   He is a management and soft skills guru, international public speaker, corporate trainer and motivator. He speaks on Ethics, Corporate Governance, CSR and core leadership and management areas.

Trained by Prof Robert Flood and his faculty at the University of Hull in Management and Soft Systems Methodology, Philip Tan is a management and soft skills guru, international public speaker, corporate trainer and motivator. He speaks on Ethics, Corporate Governance, CSR and core leadership and management areas.

Philip has both academia and industry experience from a diverse range of career paths that include holding senior positions in tertiary education, dotcom, advertising, marketing and hospitality training.

In his dynamic career route, he has held portfolios of dean, vice president and chief executive officer of an international professional organisation championing corporate governance. He was also a Senior Examiner for the Chartered Institute of Marketing, UK (CIM). Philip continues to share his experience in academia by supervising post-graduates candidates of the University of East London (UEL) in their masters dissertations.

He is a very much sought after trainer and facilitator on leadership and management skills, KPIs, Competency Based Interviews, sales team building for the senior management level and above.

Among his participants, Philip is known for his applicable and job-related content that is delivered in a vibrant pace.  He is able to combine soft skills concepts with real life requirements for those on the job. When he is not on the public speaking or corporate training circuit, Philip consults on business performance, strategic management and corporate law.

Philip is also a registered trainer with Pembangunan Sumber Manusia (PSMB) (Ministry of Human Resources, Malaysia).

To book Philip for speaking and training engagement, feel free to contact us at [email protected] or telephone + 603 8074 9056. 
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ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.

All our trainers are experienced practitioners, professionally certified, dedicated and specialized in their respective fields. Our corporate philosophy is of Total Customers Satisfaction. We carry out our task with integrity and full commitment. We continue to keep abreast with industry developments through individual and ongoing continuing education, in-depth training and consulting that your organization demands and deserves.

For 18 years now and counting, we have trained more than 100,000 people to improving their work productivity, leadership & communication skills, language proficiency, sales, negotiation & presentation skills, workplace management and personal development.

What do we SPECIALISE in?

Put it in an easy way, we specialize in Training and Human Development training and consultancy services covering both soft skills and technical skills, a wide range of courses pertinent to the human capital development of high performing organization. ...

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