We've noticed this is not your region.
Redirect me to my region
What do you want to learn today?

Business Communication

ENDED
Training by  ITRAININGEXPERT.com
Inquire Now
On-Site / Training

Details

Meet the challenge of communicating for business. This hands-on workshop will give you the skills you need to present, speak and write more confidently at the workplace.
 

  • Do you sometimes feel unsure if emails convey the message that you want to your clients and colleagues? 
  • Do you sometimes stare down the blank page wondering how to churn out a brief and concise report fit for the management? 
  • Do you want to brush up your grammar to ensure that your emails are error free? 
  • Do you have the right tone when speaking on the phone and in replying to emails? 
  • Do you want to speak more confidently with your audience and develop your ability to present convincingly? 
If you answers are a resounding 'YES', this is the perfect course for you to gain the skills  you need and win the confidence of your boss right in this practical workshop. 
 
How you write and how you soeak can greatly influence your confidence and performance at work and in life. 
 
We'll see you in this intensive course exclusively designed for today's business environment. 
 
This two day course will provide you with the high level skills necessary to communicate more effectively with your audience. and gain a competitive advantage and develop your ability to write and present more persuasively and convincingly.

Outline

Day 1
Module 1:  Why business communication is important for the corporate world 
Communicating in the business world
Applying various methods of communication based at the right business situations
 
Module 2: The Right Tone and Language 
Good tone vs Bad Tone
How to be say ‘No’ professionally and politely
Common Business Vocabulary that You must know
Applying the Right Language at the Right Situations
 
Module 3: Language Structure that You Must Know
Error-free written communication
Confusing tenses made easy
Common errors in emails to avoid
Editing real Emails and Reports (Exercise)
 
Day 2
Module 4: Communicating Face to Face with Clients 
Presenting yourself face-to-face 
Great customer service starts with a smiling voice on the phone 
Listening to customers’ woes
The answers that you want are from the Questions that you ask
The winning body language in face to face communication
 
Module 5: Presentation skills for Work
How to calm your nerves when delivering a presentation 
Preparing and structure your message with confidence
Infuse your Speak Up session with confidence and enthusiasm
 
Module 6: Now I am Cool and Confident
Combine all the skills that you’ve picked up in the course and role play in different real-life situations where you’re required to exercise all your business communication skills in speaking face to face, presenting to an audience and writing concise reports and emails to conclude your learning experience.

Speaker/s

Mr S. L Muhs,   M.Ed. BA (Canadian)

Before beginning his teaching career, He worked for one of the oldest and most established brokerage houses in Canada.  His role within the company was that of regulatory compliance and education. 

After realizing his true passion was in education he decided to change his career path and focus more on teaching.  This brought him to Malaysia 12 years ago and he has worked within all areas of education here ever since.  In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world.  As of 2011, he wrote an upper-intermediate reading textbook to be used in EAL teaching for secondary schools throughout Malaysia. 

He is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged.  He thrives on challenges and is always looking for ways to make his training better. 

He is a member of the global community and as such has enjoyed the opportunity to work with and train people from over 30 different countries.  Having spent the last 12 years living and working in Malaysia, he hasn't just taught cultural awareness, he's lived it.  During the past 8 years Steve has had the privilege of working with many multi-national organizations, such as Dell, HP, Intel, CIMA, GM, Kia, Philips, Fischer Scientific, AmEx and many more.  All have seen the evidential effects of investing in cross-cultural training for their organization and staff. 

He is an excellent communicator and has enjoyed working with a variety of organizations throughout Asia, designing and facilitating courses that have cooperatively met their objectives with great success. 

Or

Mr Philip Tan

Qualifications:
Bachelor of Laws (Hons), University of Wolverhampton, UK
Practitioners’ Diploma in International Advertising (Dip.IAA, New York)
Cert.Ed (TESOL), Pantai Valley Teachers’ College, Kuala Lumpur
Master in Business Administration , Soft Systems Methodology, University of Hull, UK
Higher Group Diploma in Public Relations, Sales Management, Marketing and Advertising (Institute of Commercial Management, Bournemouth, UK)
Associate Estate Planning Practitioner (AEPP), UK


Trained by Prof Robert Flood and his faculty from the University of Hull in Management and Soft Systems Methodology, Philip Tan is a management and soft skills guru, international public speaker, corporate trainer and motivator. He speaks on Leadership Skills, Marketing, Consultative Selling, the Power of Influence and Negotiating Skills, etc.

Philip has both academia and industry experience derived from a diverse range of career paths that include holding senior positions in tertiary education, dotcom, advertising, marketing and hospitality training.

In his dynamic career route, he has held portfolios of director, dean and vice president of several private tertiary education institutions; chief operating officer of a dotcom; and chief executive officer of an international professional organisation championing corporate governance. He was also a Senior Examiner for the Promotion Management module for the Chartered Institute of Marketing, UK (CIM). Philip continues to share his experience in academia by supervising post-graduate candidates in their masters dissertations.

He has conducted In-House program on Negotiating Skills, Consultative Selling Skills, Persuasion and Influencing Skills, Critical and Analytical Thinking Skills, Leadership and Management, Business and Report Writing, etc.

Among his participants, Philip is known for his applicable tools and job-related content that are delivered in a vibrant pace.  He is able to combine soft skills concepts with real life requirements for those on the job.

When he is not on the public speaking or corporate training circuit, Philip consults on estate planning; setting up of private trusts to protect businesses from bankruptcy, will-writing and custody, and off shore setting up of corporations.

Philip is a registered trainer with PSMB /HRDC and a senior associate facilitator at iTrainingExpert.com.

To contact Philip, please contact us at [email protected] or call us today for a booking.

Special Offer

Normal fee Sign up 1 pax: Pay before course starts MYR 2,890/ USD 800

Early Bird Sign up 1 person: Pay 14 days before course starts MYR 2,290/ USD 640

Group Fee Sign up 3 pax or more: Pay 14 days before course starts / MYR 2,190/ USD 610

(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achievement)

Certificate

Upon successful completion of this program, you will receive a Certificate of Achievement. 

Certificates are distributed on the final day of the program.

Payment mode:

1. ONLINE PAYMENT  by Credit card:  You can opt to register and pay online with our latest payment integration system through our website.

2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.

3. BANK IN CASH: You can also pay by cash through bank-in our company bank account.

4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

Reviews
Be the first to write a review about this course.
Write a Review

ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.

All our trainers are experienced practitioners, professionally certified, dedicated and specialized in their respective fields. Our corporate philosophy is of Total Customers Satisfaction. We carry out our task with integrity and full commitment. We continue to keep abreast with industry developments through individual and ongoing continuing education, in-depth training and consulting that your organization demands and deserves.

For 18 years now and counting, we have trained more than 100,000 people to improving their work productivity, leadership & communication skills, language proficiency, sales, negotiation & presentation skills, workplace management and personal development.

What do we SPECIALISE in?

Put it in an easy way, we specialize in Training and Human Development training and consultancy services covering both soft skills and technical skills, a wide range of courses pertinent to the human capital development of high performing organization. ...

Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.