Supervisory Development Skills

Imagine you have recently been promoted to a supervisory position at your organization. You are excited about this new opportunity, but also a little apprehensive about the added responsibilities. You have a team of employees reporting to you, and you want to make sure you lead them effectively.

This is where Supervisory Development Skills comes in. By taking this course, you will learn about effective communication, performance management, conflict resolution, team building, and strategic planning. You will gain the knowledge and leadership skills necessary to lead and motivate your team to success.

Through a combination of interactive lectures, case studies, and practical exercises, you will be able to apply what you learn directly to your work. You will be able to make sound decisions, solve problems effectively, and lead your team with confidence. This course will help you develop a clear and effective supervision strategies and the skills and knowledge required to lead a team or work group in a business environment.

• - Principles of good leadership (Leading Yourself first)
• - Understanding Your Own Leadership style
• - Understanding what makes people tick
• - Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You in Your Supervisory Role
• - Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating and Monitoring

• - Identifying strategies for setting goals
• - Discussing and agreeing on goals and responsibilities
• - Identifying resources required
• - Establishing standards of performance required by the team
• - Determining task reporting requirements

• - Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and When to Use Each
• - Ask Questions That Get the Answers You Need
• - Handling difficult people effectively

• - How to create a Motivating and Inspiring Environment
• - Discuss How the Behavior Is a Function of Its Consequences
• - Demonstrate Rules for Reinforcing Productive Behavior
• - Explain how to Avoid Common Reinforcement Mistakes
• - Use Delegation as a Motivational Tool
• - Develop a Strategy for Solving a Current Employee Motivational Problem

• - Understand Key Principles of Managing Time Effectively
• - Share Time Management Best Practices
• - Explain How to Avoid Typical Time Wasters
• - Demonstrate Five Stages of Managing Meetings Effectively
• - Select and Prioritize Your Own Next Steps
• - Develop an Action Plan for Continuing Professional Development

• - Communicating effectively
• - Encouraging team decision-making
• - Supporting team initiative and interaction

• - Allocating tasks and responsibilities
• - Negotiating strategies for goal achievement
• - Identifying training needs
• - Negotiating on task timelines

• -  Reviewing progress against agreed timelines
• - Implementing alternative strategies for task achievement
• - Monitoring and reporting team performance
• - Providing feedback to individual team members

• - Demonstrate Giving and Receiving Criticism Constructively
• - Explain How to Minimize Defensiveness in Yourself and Others
• - Specify Your Own Coaching Strengths and Weak Spots
• - Demonstrate a Five-Step Coaching Discussion Model
• - Deliver and Profit from Peer Feedback

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