Sale! Sale! Sale!

About The Programme

This sales training introduces participants to tools and techniques for selling, in a way that makes it easy for buyers to buy.

Objectives                     

The program should achieve the following objectives:

• Recognised the concept of sales, and their beliefs about selling
• How to create first and best impression and professional opening to a sales conversation
• Improved communication
• Improve efficiencies
• Improved customer relations
• Sell more profitably and efficiently
• Techniques to target better prospects
• How to get appointment by phone
• Handling objections
• Practiced gaining commitment from customers

Module 1
> Introduction
Module 2

> Types of sales

• Phone sale
• Cross sell
• B2B
• B2C

Module 3

> The steps of sales cycle

• Prospecting
• Presenting
• Closing
• Follow Up

Module 4

• The art of selling
• Unique selling techniques
• Customer satisfaction
• Handling unhappy customer
• Speak to strangers
• Attend meeting

> How to sell

• Ways to present and demonstrate your product
• Ways to improvise a presentation
• Overcome sales fears
• How to make telephone calls
• How to call prospect for a meet up

Module 5

> Professional selling

Module 6

> Best Selling Skills

• Communication skill
• Public speaking
• Time management
• Negotiation
• Customer service

Module 7

> Closing a sale

Module 8

> Conclusion

ILAVARASI KALANDAS
Trainer & Consultant

Qualification / Professional Membership

• Train the Trainer Certificate (HRDF)
• Diploma in Business MAnagement

Relevant Expertise and Work Experience

Ilavarasi Kalandas is a highly skilled and humorous HRDF certified Freelance Trainer has provided training to workers at conferences and business locations as a self-employed professional, conducting classes at some academies for certificate classes, Sijil Kemahiran Malaysia courses. Has exceptional presentation and training program design abilities. Had a strong understanding of incorporating humour and media into training to make it more engaging and meaningful.

• She had an excellent knowledge of e-learning, web and web tools
• Experience with course designing, web-based training and e-learning content development
• Expert in working with MS Office suite
• Excellent interpersonal, oral and written communication skills
• Proficiency in developing training modules for all types of training and courses
• Highly talented on preparing modules, handouts, slides, assessments, exam and quiz papers, presentations, and all other teaching materials. Examples of areas covered

Business Studies, Communication at Workplace, English for Oral Communication, Human Resources, Basic Communication English, Professional Ethics, Thinking Skills and Problem Solving, Principles of Management, Entrepreneurship, Basic Concept of Information Technology and etc.

• Develop course material such as slides and modules based on the outline or topic given by clients
• Created new training materials including audio visual resources
• Completed administrative tasks including maintaining attendance records, delivering quizzes, and grading test
• Providing individual tutoring and coaching to course participants, ensuring personalized feedback