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Mastering the Art of Designing KPIs

ENDED
Workshop by  MCSB Systems
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On-Site / Workshop

Details

Course conducted by,

Dr. Yulin Lim

  • Much sought-after Corporate Consultant to multi-nationals and local organizations; specializes in Human Resources, Strategic Management and Business Development.
  • Certified HR consultant and trainer recognized by the National Human Resource Center (NHRC) and Pembanguan Sumber Manusia Bhd (PSMB)
  • Fully Authorized and Certified Licensed Instructor in Edward de Bono’s Six Thinking  Hats ® Method for corporations and students.
  • Adjunct lecturer at University of Malaya (UM)

Objective :
The performance measurement system is a key tool for people managers to measure the performance of their team members. However, in most organizations, the performance plans are developed to cater to employees across the board regardless of the different job functions they are assigned to. Hence, the effectiveness of the measurement system is often questionable.  It is imperative for people managers to understand the purpose of the performance measurement system and hence having the ability and competency to develop and design for each and every one of their team members with different job functions.

Upon completion of this course, the participants WILL:

  • Understand the importance of performance measurement systemand how it relates to designing team members behavior to achievetheir KPIs and  ultimately the organization’s goals.
  • Understand the performance measurement concept: what, why and how, who and where; inclusive of Critical Success Factors (CSF), Key Results Areas (KRA), Key Performance Indicators (KPI).
  • Have the ability and competency to develop and design performance plans (KPIs) for individual team members based on their assigned tasks.
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For over 30 years, MCSB have been serving clients of diverse range from small to large organizations. Our main business model focuses on 3 areas – IT Training, HR Related Services and Outsourcing. Apart from that, we are also an Authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist). 

We’ve leveraged on our years of experience and kept abreast with technology advancement to bring our clients true flexibility and agility, continually offering the most up-to-date software and implementation services. Apart from that, we aim to transfer enterprise skills by delivering products and services of the same quality measure at affordable price specifically caters to SMEs in various industry. Whether it is a start-up or an established business, we are ready to assist at every stage — from conceptualization and consulting to development and support. 
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