Persuasive Business Communication Skills at Work

About The Programme

The ability to communicate effectively can have a profound effect on one’s and professional life

This course helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs.

This will help them receive your message more clearly and improve relationships in general. If you have never completed a Communications Course of this type you are missing out on awareness and understanding of fundamental concepts that can have a profound effect on your life and success in the workplace.

Objectives: Learning Outcome:

• Identify their Personality Type & communication preferences Profiling Tools
• Learn to recognize other people’s Personality Types & communication preferences
• Master adjusting one’s own communication approach based on need
• Identify barriers to effective communication and how to overcome them
• Effectively utilize tone
• Develop nonverbal & paraverbal communication skills
• Master the S.T.A.R method for speaking on the spot
• Learn to use body language appropriately
• Learn to listen actively & effectively
• Gain insight into asking open questions
• Use appreciation inquiry as a communication tool
• Learn to establish common ground with others
• Use “T” messages
• Learn to adeptly converse and network with others

Module 1
Getting to know you
> what is your personality type?
> what are your communication preferences?
> what are your communication tendencies?

Module 2
Understanding others
> what other personality types are out there?
> what are their communication preferences?
> what are their communication tendecies?

Module 3
Making allowance for others
> Consider your approach
- what is the receiveer's personality?
- what type of message are you delivering?
- is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
> develop strategies for future application

Module 4
Understanding Communication Barriers
> an overview of common barriers
> language barriers
> cultural barriers
> different in time and place

Module 5
Paraverbal Communication Skills
> the power of pitch
> the truth about tone
> the strenght of speed

Module 6
Non-Verbal Communication
> understanding the mehrabian study
> all about body language
> interpreting gestures

Module 7
Speaking like a S.T.A.R
> S= situation
> T= task
> A= Result
> Summary

Module 8
Active listening skills 
> seven ways of listen better today
> understanding active listening
> sending good signals to others

Module 9
Asking good questions
> open questions
> closed question
> probing questions

Module 10
Appreciate inquiry
> the purpose of AI
> the four stages
> examples and case studies

Module 11
Mastering the art of conversation
> level one: discussing general topics
> level two: sharing ideals and perspective
> level three: sharing personal experience
> our top networking tips

Module 12
Conversational psychology
> understanding precipitating factors
> establishing common ground
> using "I" messages

Mohammed Salim Ashedoff
Trainer & Consultant

Salim’s Experience in the Industry
Some of the human capital that he has trained are from 1MDB, Accenture, Am Bank, Bina Puri Holdings, Bobst Malaysia, Court Asia, Courts Mammoth, EPF, EPIC, GBH, Hong Leong Bank, International Medical University (IMU), Johor Port, Lembaga Air Kawasan Utara Sarawak (LAKU), MAA Takaful, Mercedez Benz, Mydin Holdings, Pasdec Corporation, Public Bank, Sunway Medical Centre, Novo Nordisk, Pasukhas, Petra Energy, Sabah Electricity (SESB), Sabah Land, Sony EMCS, Syarikat Takaful Malaysia, Talent Corp, Teik Senn Malaysia, Technip and Tenaga Nasional Bhd.