Details
About The Programme
Good negotiation skills are obtained in time by good observation of how some of the best in your business negotiate and constantly practicing the core principles underlying negotiation. This training helps you understand the core principles and subtle rules of negotiation and teaches you to implement them in your life and business.
Objectives: The program should achieve the following objectives:
- Determine the importance of negotiation in the sales process
- To identify methods by which negotiations can be planned, conducted and reviewed
- Determine how to use various negotiation strategies to achieve best result
- To build confidence and skills to achieve a mutually acceptable outcomes
- To provide important tools, techniques and tactics for use in negotiation situations
Outline
Module 1
Introduction of Negotiation Skills
- Types of negotiation
- Importance of negotiation
Module 2
The Negotiation Process
- Preparation
- Bargaining
- Movement
- Closing
Module 3
Sales Negotiation
- Skills and techniques
- What are the challenges?
- How to overcome the challenges?
Module 4
Why and how to Negotiate?
Module 5
Negotiation with Customers
- Before negotiation
- During negotiation
- After negotiation
Module 6
Handling objections
- Negotiation outcomes
- Common mistakes
- Do and don’t
Module 7
Conclusion
- How to improve negotiation skills
Speaker/s
ILAVARASI KALANDAS
Trainer & Consultant
Relevant Expertise and Work Experience
Ilavarasi Kalandas is a highly skilled and humorous HRDF certified Freelance Trainer has provided training to workers at conferences and business locations as a self-employed professional, conducting classes at some academies
for certificate classes, Sijil Kemahiran Malaysia courses. Has exceptional presentation and training program design abilities. Had a strong understanding of incorporating humour and media into training to make it more engaging and meaningful.
- She had an excellent knowledge of e-learning, web and web tools
- Experience with course designing, web-based training and e-learning content development
- Expert in working with MS Office suite
- Excellent interpersonal, oral and written communication skills
- Proficiency in developing training modules for all types of training and courses
- Highly talented on preparing modules, handouts, slides, assessments, exam and quiz papers, presentations, and all other teaching materials. Examples of areas covered
Business Studies, Communication at Workplace, English for Oral Communication, Human Resources, Basic Communication English, Professional Ethics, Thinking Skills and Problem Solving, Principles of Management,
Entrepreneurship, Basic Concept of Information Technology and etc.
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Develop course material such as slides and modules based on the outline or topic given by clients
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Created new training materials including audio visual resources
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Completed administrative tasks including maintaining attendance records, delivering quizzes, and grading test
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Providing individual tutoring and coaching to course participants, ensuring personalized feedback
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