Stakeholders Management - Identify, Plan, Engage and Sustain
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Training by
ATCEN
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On-Site
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MYR 2,400.00
Details
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Most managers need to communicate with a wide variety of people from their staff, fellow management peers from across their organizations to their superior and external stakeholders. Success hinges on one’s ability to build strong relationships at all organizational levels. So how do you build a close working relationship with your stakeholders in today's world of information overload, fast-moving happenings and ever-changing office arena? How do you communicate effectively, have their ears and hearts, and affinity?
Most managers need to communicate with a wide variety of people from their staff, fellow management peers from across their organizations to their superior and external stakeholders. Success hinges on one’s ability to build strong relationships at all organizational levels. So how do you build a close working relationship with your stakeholders in today's world of information overload, fast-moving happenings and ever-changing office arena? How do you communicate effectively, have their ears and hearts, and affinity?
With this training course, you will learn how to better identify your crucial stakeholders, plan your engagement with them to develop a positive working relationship based on mutual respect, and maximize long-term
benefits by dynamically adjusting your approach.
Workshop Learning Outcomes
•Explain the importance of project stakeholder management
•Able to systematically identify stakeholders, create a stakeholder register.
•Identify and understand stakeholder needs
•Know how to perform a stakeholder analysis
•Developing strong stakeholder relationships to ensure success
•Gaining stakeholder commitment and support
•Articulate our thoughts and opinions to others confidently
•Describe the process of managing stakeholder engagement
•Explain methods for monitoring stakeholder engagement
•Achieve goals by enhancing trust and cooperation
•Clarify and manage and expectations effectively
•Apply strategies to gain cooperation and support
•Building trusting relationships and rapport
•Avoiding common mistakes in managing expectations
Outline
Day 1
Module 1: Introduction to Stakeholder Management
•The Essence of Projects and the Stakeholder
•Importance of Stakeholder Relationships
•Stakeholder Needs and Wants? Fulfilling it
•How stakeholders impact an organization
Module 2: Identifying the Stakeholders
•The Different Types of Stakeholders based on Wants and Needs
•The Person and The Organization
•The Concept of Mutuality vs Transaction
Module 3: Stakeholders Planning
•Stakeholder Analysis Using the Power vs Interest Grid and more
•Determine the Individual Influence
•Identifying the treatment for each of them
Day 2
Module 4: Stakeholder Engagement
•Principles of Engagement
•Benefits of Engagement
•Framework for Effective Engagement
Module 5: Stakeholder Engagement- Effective Communication
•The Communication Barriers
•The Knowledge, Skills, Attitude Motivation (KSAM) Components
•Building TRUST with All Parties
•The 3Hs and 3Es of any communication
• ADR in Challenging Situations (Acknowledge, Defuse, Refocus)
•SCARED Approach to Communicate Results
•Feel, Felt, Found Approach of Sharing Opinion
Module 6: Stakeholder Monitoring
•The Need for Monitoring
•Measuring the Success Factors
Speaker/s
Jeremy Lee
Jeremy serves as CEO and Principal Consultant of ATCEN Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
Jeremy serves as CEO and Principal Consultant of ATCEN Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a MSc. in Engineering Business Management from Warwick University. He is currently
pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian
Association of Professional Speakers (MAPS).
With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review,
performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.
Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project
management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a
Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a
30 year old Association.
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry.
There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project.
He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide.
Special Offer
Early Bird Discount for 3 pax – RM5,500
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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.
Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.
In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.
ATCEN’s Affiliations and Partners:
- Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
- Ministry of Finance: Registered for training, course/seminar and education management.
- Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...
