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Effective Supervisory Skills

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On-Site / Training
Ended last Dec 17, 2019
MYR  1,500.00


This program aims to provide Supervisors the confidence and impact both as an individual and as a team member. It provides them with a   sound understanding of their roles, responsibilities, accountability and goals for them to manage those under them.
The Effective Supervisory Skills Workshop provides proven solutions, workable tools and essential skills to develop the management skills of a supervisor. The workshop is comprehensively developed to be practical in its delivery to ensure that the supervisory practices the key skills areas and project themselves to their subordinates as a role model.

Workshop Learning Objectives

To understand the characteristics of an effective Supervisor;
To be a role model to the people.
To motivate their team members to achieve organization goals 
To learn the necessary skills to communicate people;
To learn to organized the work to ensure efficiency and effectiveness;
To consistently enhance the competency of the people;
To manage the performance of the people;
To be able to supervise the group and lead to a self-discipline employees
To promote better team cohesiveness


Module 1: Supervisory Skills

  What are Management and Supervisory Skills?
  Roles of an Effective Supervisor
  The 5 Key Skills of a Supervisor (Goals, Organize, Develop, Performance and Relationship)


Module 2: The Role Model

  Do What You Say
  Managing Your Priorities with Better Time      Management
  Eliminating Typical Procrastination


Module 3: The GOALS of the Task

  Interpreting The Corporate Direction and Departmental Goal
  Understanding The Importance of Significance of  the Corporate Values
  Breaking Down the Goals into Understandable Expectation for the Team

Module 4: ORGANIZE the Task

  Know the Resources Available To You
  Understand the Competency Level of Your People
  Delegates with  Who-Do-What- Why-When-Where

Module 5: DEVELOP Your Staff

  Asking them for Their Opinions
  Using Supportive Communication to Motivate them
  Coaching Technique for Effective Results

Module 6: Managing PERFORMANCE

  Reminding them of their Key Performance Indicators
  Identifying Root Causes to Problems
  Making Decisions on People Issues

Module 7: Managing RELATIONSHIP to your subordinates

  Confronting People With Tact
  Providing BIS Feedback
  The 3Es to Improve Relationship


Jeremy serves as CEO and Principal Consultant of ATCEN SdnBhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a MSc. in Engineering Business Management from Warwick University. He is currently pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS).
With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review, performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.
Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a 30 year old Association.
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry.  There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project.  He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide. 

Special Offer

Early Bird Discount RM3,500 for 3 pax


No. of Days: 2
Total Hours: 14
No. of Participants: 10
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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.

In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN’s Affiliations and Partners:

  • Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
  • Ministry of Finance: Registered for training, course/seminar and education management.
  • Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...
D-05-12, Ritze Perdana Business Centre,, Petaling Jaya, Selangor, Damansara Perdana, Malaysia 47820
60182330760 / 603-77282623
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