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Resolving Problems and Facing Challenges

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Training by ATCEN

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On-Site / Training

MYR 1,500.00

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Details

For any organization to continuously improve and evolve, it is essential that challenges are faced and problems are resolved continuously.

This Workshop introduces the participants to the various tools and techniques to enhance their problem solving ability by looking for root causes and resolving them. It also creates a place to explore and experience the key elements of effective team work-shared purpose, communication, commitment, trust, honesty, openness, cooperation and mutual respect.

The Trainer will work with the team members in an experiential manner, focusing initially on raising their awareness of the current attitudes and beliefs that are operating in the team.

Workshop Learning Outcomes

•To appreciate that all of us can be creative

•To learn to define a problem and identify it’s causes;

•To leverage on the various problem-solving approaches;

•To continuously be able to derive solutions to resolve the problem;

•To apply tools that will enhance creativity in the workplace;

•To increased personal ability to produce intended results through the Team

•To create higher satisfaction with work and personal accomplishment

•To create a renewed sense of direction

•To develop better working relationships between team members

•To enhance Team communication and to increase team motivation to perform in a high-performance environment

•To apply assertiveness skills in 'real-life' situations

Outline

Part 1- Problem Solving

Module 1: Creativity and Innovation

• What is Creativity and Innovation

• We are all creative

• The PSDM Cycle and How It Works -Problem Definition, Problem-Cause Analysis, Ideas & Solution Match, and Action Planning

Module 2: Problem Definition and Problem Cause Analysis

• Define the Problem to various stakeholders and its Expected Outcome

• 3 Tools to Identify the Causes of The Problem

Activity: Problem definition, outcome and potential cause

Part 2: 4 Hours – Decision Making

Module 3: Generating Ideas Possibilities

• Divergence of Thoughts

• Generating Ideas Seeing Connections

• 5 Different Ways to Generate Ideas

Activity: Using 5 Different tools for different type of problems

Module 4: Solution Matching

• The Convergence of Thoughts

• Determine Which Solution is Most Suitable

Activity: Solutions to resolve problem and

Part 3: 4 Hours – Team Synergy

Module 5: The Power of Teams

• Characteristics of Successful Team

• Great Teams Create Fantastic Results

• 5 Ways to Create Trust and Honesty in A Team

Module 6: Performance Management at the Organizational Strategic Level

• The Essential Components of a Performance Culture

• The What’s and Why’s of Performance Management

• Organization Goals to Department Goals

• Motivation Techniques for Subordinates

Part 4: 4 Hours – Conflict Management

Module 7: Applying Assertiveness in Real Life Situations

• Handling Conflict, Confrontation and Aggression

• Saying 'No' to Unreasonable/Unrealistic Demands

• Telling Others What You Want - Asking for Things

• Expressing Opinions Effectively - Getting People to Listen

Speaker/s

Jeremy Lee

Jeremy serves as CEO and Principal Consultant of ATCEN Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.

He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a MSc. in Engineering Business Management from Warwick University. He is currently pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS).

With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review, performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.

Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a 30 year old Association.

Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry. There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project. He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide.

Special Offer

Early Bird Discount – RM3,500 for 3 pax

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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.

In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN’s Affiliations and Partners:

Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
Ministry of Finance: Registered for training, course/seminar and education management.
Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...

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Learning Skills / Student Improvement Personal Training Personal Development