Day 1
Module 1: Introduction to Stakeholdesr Management
•The Essence of Projects and the Stakeholder
•Importance of Stakeholder Relationships
•Stakeholder Needs and Wants? Fulfilling it
•How stakeholders impact an organization
Module 2: Identifying the Stakeholders
•The Different Types of Stakeholders based on Wants and Needs
•The Person and The Organization
•The Concept of Mutuality vs Transaction
Module 3: Stakeholders Planning
•Stakeholder Analysis Using the Power vs Interest Grid and more
•Determine the Individual Influence
•Identifying the treatment for each of them
Day 2
Module 4: Stakeholders Engagement
•Principles of Engagement
•Benefits of Engagement
•Framework for Effective Engagement
Module 5: Stakeholders Engagement- Effective Communication
•The Communication Barriers
•The Knowledge, Skills, Attitude Motivation (KSAM) Components
•Building TRUST with All Parties
•The 3Hs and 3Es of any communication
• ADR in Challenging Situations (Acknowledge, Defuse, Refocus)
•SCARED Approach to Communicate Results
•Feel, Felt, Found Approach of Sharing Opinion
Module 6: Stakeholders Monitoring
•The Need for Monitoring
•Measuring the Success Factors
Jeremy serves as CEO and Principal Consultant of ATCEN Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and
Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a MSc. in Engineering Business Management from Warwick University. He is currently
pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian
Association of Professional Speakers (MAPS).
With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review,
performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.
Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project
management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a
Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a
30 year old Association.
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry. There, he gained the prestigious MSC status for the organization, played a pivotal
role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project. He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company,
worldwide.