Introduction
•Leading, Managing and Developing People Today
•The Leadership Pipeline and the Competencies for each Stage
•The 8 Critical Skills of a Manager
PERSONAL FOCUS
Skill 1: Direction and Results
•The Corporate Direction to Derived Departmental Strategies.
•Setting Realistic Objective, Goals and Targets
•Communication of the Direction to Staff and Expected Result
•Reality versus Perception
Activity: Corporate Strategies
Skill 2: Focus on the Important
•The KSAM of A Knowledge Worker
•The Need to Learn, Unlearn and Relearn
•The Accountable Manager- You ultimately make the decisions
Activity: What I need to Unlearn?
Skill 3: 100% Communicating
•Communicate and Be the Manager
•The Development of Management EQ to
•The Need for Open Communication
Activity : Communicate Your Being to Others
TEAM FOCUS
Skill 4: Engagement Always
•Transactional to Transformational Communication
•The 5 Dimensions of Trust
•The Power of Expectation Setting vs Instructions
Activity: Supportive Communication Exercise
Skill 5: Give Them the Opportunities
•The Importance of Right Job For the Right Individual at the Right Time
•Staff Success and Failures
•Giving the Power of Responsibilities –Empowerment and Delegation
Activity : The Art of Delegation
Skill 6: Clear Execution for Performance
•Communication of Objectives and KPI
•Telling the Subordinates the Specific Behaviors Expected
•Breaking the KPI for Ease of Understanding
Activity : Performance Communication and the Required Behavior
Skill 7: Clear the Path for Them
•Within Control vs Not Controllable
•Implementing Strategies to Handle Conflict
•The CPR of Conflict Challenges
Role Play: Conflicts and More Conflicts
Skill 8: Developing the People
•The Manager and Supervisor As the Role Model And Mentor
•Encouraging Continual Learning and Personal Improvement
•Training and Coaching as a Way to Move Forward
Role Play : A Development
Role Play
Jeremy serves as CEO and Principal Consultant of ATCEN
Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a
MSc. in Engineering Business Management from Warwick University. He is currently pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and
Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS).
With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review,
performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.
Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project
management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a
Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a
30 year old Association.
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry.
There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project.
He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide.