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The 8 Critical Skills of a Successful Manager Workshop

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Online Training by  ATCEN
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Online / Training

Details

What’s the difference between a manager and a great manager? To be a great manager, there are eight critical skills that must be mastered. In any management books, one of the main points emphasized is managing task and processes are easy. It is managing people that is tough.
  
This workshop provides proven solutions, workable tools and management skills to develop the critical skills to become a successful manager. By learning to direct delegate, empower, motivate & develop their staff, the manager will lead their team greater to success.

Workshop Learning Objectives

  • Understand the roles of management;
  • Appreciate the 8 key management skills of a manager;
  • Learn to set the goals and performance indicators in the  organization;
  • Understand and know how to interview and select for the right person;
  • Delegate the right job to the right person;
  • Learn to empower our subordinates to achieve  success;
  • Manage conflict with the staff;
  • Learn to performance managed your staff;
  • Continuously develop the people for the organization’s  benefit.

Outline

Introduction

Leading, Managing and Developing People Today
The Leadership Pipeline and the Competencies for each Stage
The 8 Critical Skills of a Manager

PERSONAL FOCUS

Skill 1: Direction and Results

The Corporate Direction to Derived Departmental Strategies.
Setting Realistic Objective, Goals and Targets
Communication of the Direction to Staff and Expected Result
Reality versus Perception

  Activity: Corporate Strategies

Skill 2: Focus on the Important

The KSAM of A Knowledge Worker
The Need to Learn, Unlearn and Relearn
The Accountable Manager- You ultimately make the decisions

Activity: What I need to Unlearn?

Skill 3: 100% Communicating

Communicate and Be the Manager
The Development of Management EQ to
The Need for Open Communication

Activity : Communicate Your Being to Others

TEAM FOCUS

Skill 4:  Engagement Always

Transactional to Transformational Communication
The 5 Dimensions of Trust
The Power of Expectation Setting vs Instructions

Activity: Supportive Communication Exercise


Skill 5:
Give Them the Opportunities

The Importance of Right Job For the Right Individual at the Right Time
Staff Success and Failures
Giving the  Power of Responsibilities –Empowerment and Delegation

Activity : The Art of Delegation

Skill 6: Clear Execution for Performance

Communication of Objectives and KPI
Telling the Subordinates the Specific Behaviors Expected
Breaking the KPI for Ease of Understanding

Activity : Performance Communication and the Required Behavior

Skill 7: Clear the Path for Them

Within Control vs Not Controllable
Implementing Strategies to Handle Conflict
The CPR of Conflict Challenges

  Role Play: Conflicts and More Conflicts

Skill 8: Developing the People

The Manager and Supervisor As the Role Model And Mentor
Encouraging Continual Learning and Personal Improvement
Training and Coaching as a Way to Move Forward

  Role Play : A  Development  Role Play

Speaker/s

Jeremy serves as CEO and Principal Consultant of ATCEN Sdn Bhd, and Group CFO for the ATCEN Group. ATCEN Group has business in Academic Education (PORTMAN College) and Corporate Training (ATCEN). He has been in the Corporate Training industry for over 16 years.
 
He is a Chartered Management Accountant (ACMA), Certified Accountant in Malaysia (MIA), Chartered Global Management Accountant (CGMA) and holds a MSc. in Engineering Business Management from Warwick University. He is currently pursuing his PhD in University Malaya. He is a Certified Personal Profiler and Human Job Analysis (Thomas International), Certified Trainer (PSMB) and Certified Master Trainer with Western Kentucky University. He is a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS).
 
With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review, performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.
 
Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a 30 year old Association.
 
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry.  There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project.  He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide. 
 

Special Offer

Early Bird Discount for 3 pax – RM4,000

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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.

In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN’s Affiliations and Partners:

  • Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
  • Ministry of Finance: Registered for training, course/seminar and education management.
  • Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...
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