SCR-103 Effective Marketing & Customer Service Intensive Workshop
Training by
Ampro Solutions Sdn Bhd
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On-Site
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Details
Everyone says it is cheaper and easier to keep existing customers than to win new ones. You would not want to lose your customers to competitors or give them an excuse to leave you.
Customer service plays an increasingly important role in modern day businesses. This programme provides an excellent opportunity for front-liners and support staff to learn the key elements in delivering great customer
satisfaction. Application of these important knowledge & skills will enable improved relationship as well as bottom line results for the organisation.
Outline
- Strategic Planning, Business Plan & Marketing Plan
- The Contemporary Trends
- Marketing Tools
- Market Segmentation, Targeting, and Positioning
- Product & Services Strategy
- Pricing Products
- Place (Distribution)
- Promotion (Integrated Marketing Communication)
- Customer careSection 10: Customer Service
- Service Quality Mindset
- Making a Difference
- Understanding Your Customer
- Communication Style
- Handling Unhappy & Difficult Customers
- The Service and Solution Provider
- Action Plan
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Ampro believes that the key to a successful and rewarding career is continuous professional development. We have a flexible approach to your training needs with regardless of whatever your requirements, we promise you a high level of service with packages that meet the needs of your business.
As a forward thinking company we deliver training at all levels, thereby supporting your company at every stage of its development. Courses can be delivered onsite at a location of your choice, costs dependent upon location and numbers, or at hotel.
Our Company Values
We are determined in developing new programmes and staying on-point with industry's trend, while maintaining exceptional quality standards.
When we commit to something, we’re totally devoted. Whether it’s our dedication to our clients; or to maintain at the leading edge of training services we offer; we are always dedicated to our task.
Our People
All our staff are highly motivated professionals, experienced and qualified in their own specialist areas, who are committed to works towards common goals.
Our trainers and consultants are quality assure and have been tested on their ability to deliver top-quality programmes. ...
Our Company Values
We are determined in developing new programmes and staying on-point with industry's trend, while maintaining exceptional quality standards.
When we commit to something, we’re totally devoted. Whether it’s our dedication to our clients; or to maintain at the leading edge of training services we offer; we are always dedicated to our task.
Our People
All our staff are highly motivated professionals, experienced and qualified in their own specialist areas, who are committed to works towards common goals.
Our trainers and consultants are quality assure and have been tested on their ability to deliver top-quality programmes. ...