Browse 79 Customer Service courses in Malaysia
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Managing Challenging Customers & Complaints
Online Training by
ATCEN
Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that challenging customers be managed well. The Managing Challenging ...
Online Live
May 29 - May 30, 2024
MYR 1,800.00
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Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that challenging customers be managed well. The Managing Challenging ...
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Certified Contact Centre Quality Assurance Analyst (CCCQAA)
Online Training by
ATCEN
Certificate of Completion awarded by Western Kentucky University (USA) At the heart of Customer Experience Management (CEM) in a Contact Center, Quality monitoring refers to the process of listening ...
Online Live
Jun 10 - Jun 11, 2024
MYR 3,300.00
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Certificate of Completion awarded by Western Kentucky University (USA) At the heart of Customer Experience Management (CEM) in a Contact Center, Quality monitoring refers to the process of listening ...
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Certified Contact Center Professional (CCCP)
Online Certification by
ATCEN
Certificate of Completion awarded by Western Kentucky University (USA) As Contact Center operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. ...
Online Live
Apr 22 - Apr 23, 2024
MYR 3,000.00
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Certificate of Completion awarded by Western Kentucky University (USA) As Contact Center operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. ...
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Certified Customer Experience Management Practitioner (CCXMP)
Workshop by
ATCEN
The era of engaged organisations in connecting to customers is here. As a result, organisations are compelled to establish a sturdy Customer Experience Management (CXM) framework to enable intimate customer ...
The era of engaged organisations in connecting to customers is here. As a result, organisations are compelled to establish a sturdy Customer Experience Management (CXM) framework to enable intimate customer ...
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Call centre debt collection skills
Training by
Quality Input Resources Sdn. Bhd.
Call Centre Debt Collection Skills Pre-training collection call assessment Telephone debt collection training Team Leader training Post-training collection call assessment One to one coaching Reporting ...
Kuala Lumpur
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Call Centre Debt Collection Skills Pre-training collection call assessment Telephone debt collection training Team Leader training Post-training collection call assessment One to one coaching Reporting ...
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Certified Contact Centre Digital Agent (CCCDA)
Workshop by
ATCEN
Over recent years, automation has created more jobs than it has destroyed Of the 800 000 or so new jobs created between 1990 and 2013 some 200 000 can be attributed solely to automation And in future years, ...
Over recent years, automation has created more jobs than it has destroyed Of the 800 000 or so new jobs created between 1990 and 2013 some 200 000 can be attributed solely to automation And in future years, ...
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Certified Contact Center Manager (CCCM)
Certification by
ATCEN
Certificate of Completion awarded by Western Kentucky University (USA) The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that ...
Certificate of Completion awarded by Western Kentucky University (USA) The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that ...
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Creating the WOW Service Experience Workshop
Online Training by
ATCEN
This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization success. ...
Online Live
Apr 03 - Apr 04, 2024
MYR 1,800.00
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This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization success. ...
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Telesales / Telemarketing Skills
Training by
Quality Input Resources Sdn. Bhd.
Telesales Agents & their Team Leaders 6 days training and consultancy campaign Grow your revenue by developing customer relationships through phone Design targeted scripts and deliver them with exceptional ...
Kuala Lumpur
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Telesales Agents & their Team Leaders 6 days training and consultancy campaign Grow your revenue by developing customer relationships through phone Design targeted scripts and deliver them with exceptional ...
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SCR-103 Effective Marketing & Customer Service Intensive Workshop
Training by
Ampro Solutions Sdn Bhd
Everyone says it is cheaper and easier to keep existing customers than to win new ones. You would not want to lose your customers to competitors or give them an excuse to leave you. Customer service ...
Johor Bahru
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Everyone says it is cheaper and easier to keep existing customers than to win new ones. You would not want to lose your customers to competitors or give them an excuse to leave you. Customer service ...
MORE INFO