Smart Management Training Centre Plt
Smart Management Training Centre Plt
We provide wide range of trainings both in English and Bahasa Malaysia as public and in-house trainings. Some of the topics which SMART Management runs are include below:
HUMAN RESOURCE MANAGEMENT, LAW & LEGISLATIONS
- Employment Act 1955
- Industrial Relations Act 1967
- Trade Union Act 1959
- Prevention & Eradication of Sexual Harassment at the Workplace
- Domestics Inquiry Procedure
- Industrial Relation in Malaysia
- Effective Collective Bargaining skills
- Termination Process in Employment
- Personal Data Protection Act 2010
- Managing Downsizing, Redundancy & Retrenchment
- Misconduct in Employment
- Managing Industrial Relations
- Role of the Panel at the Domestic Inquiry
- Managing in a Unionized Environment
- Managing the Employment Contract
- Designing Employees Handbook
- HR for Non-HR
SOFT SKILLS
COMMUNICATION & INTERPERSONAL
1. Active Listening & Effective Communication (Verbal & Non-Verbal)
2. Positive Impact Of Different Communication Strategies At Workplace & Home
3. Conquering The Important Conflict Resolution Skills Presentation & Public Speaking Skills
4. The Art Of Public Speaking – The Inspiring Presenter
5. Impactful Presentation Techniques
LEADERSHIP & SUPERVISION
1. Performance Management Towards Employee Development
2. Effective Ways To Coach Employees To Increase Productivity
3. Supervisory Skills For Engineers & Supervisors
4. Effective Leadership & Influence
CUSTOMER SERVICE
1. Towards Excellent Customer Service
SALES & MARKETING
1. Secrets To Boosting Sales With A Powerful Mindset & Communication Technique
2. Power Packed Sales Fundamentals Workshop
NEGOTIATION SKILLS
1. Effective Negotiator To Build Win-Win Solutions
TEAM-BUILDING
1. Building Effective Teams & Promoting Teamwork
CREATIVE THINKING & PROBLEM SOLVING
1. Solutions To Any Problems Using Creative Problem Solving
TIME & STRESS MANAGEMENT
1. Effective Time Management
2. Optimizing Personal Productivity
3. Managing Anger At All Circumstances
4. Managing Stress At Workplace & Personal Life
CLERICAL & ADMINISTRATIVE SKILLS
1. Essential Administrative Skills
2. Conducting Effective Meetings
PERSONAL DEVELOPMENT & MOTIVATION
1. Self Motivation & Effective Communication
2. Keeping Employees Motivated For Better Yield
3. Managing Change To Deal With The Future
4. Managing Workplace Diversity
BUSINESS ETIQUETTE
1. Polishing Your Business Etiquette
WRITING SKILLS
1. Business And Report Writing – Best Practice Writing Principles And Process
2. Impactful Proposal Writing Techniques
3. Technical Report Writing For Engineers
MANUFACTURING OPERATIONS
ANALYSIS & PROBLEM SOLVING
1. 8D Problem Solving Process
2. 24 Tools For Problem Solving
3. Identify, Eliminate & Prevent With Root Cause Failure Analysis (RCFA)
4. PDCA Problem Solving Technique & Tools Implementation
TECHNIQUES & METHODOLOGIES
1. Implementing Value Stream Mapping
2. Implementing Total Quality Management (TQM)
3. Business Process Reengineering (BPR)
SERVICE & MAINTENANCE
1. Inspect, Maintain & Restore Through Autonomous Maintenance
LEAN CONCEPTS & PRACTICES
1. 5s & Visual Management
2. 5s For The Office
3. 5s For Healthcare
4. Improving Lean Leadership Effectiveness
5. Observe, Engage & Improve The “Gemba Walk”
6. Planning & Conducting A Kaizen Event
7. A Key To Achieving Focus & Alignment Using HOSHIN KANRI Strategy
8. Self Assessment Tool To Evaluate Total Productive Maintenance Implementation
9. Comprehend & Execute A3 Thinking
10. Effective Implementation Of Total Productive Maintenance (TPM)
11. Eliminating Losses Through Overall Equipment Effectiveness
12. Eliminating Waste & Creating Value Through Lean Thinking
13. Discover & Eliminate Waste
14. The Kaizen Culture At Workplace
15. Creating Value For Customers With Lean Office
ENVIRONMENT MANAGEMENT SYSTEM
- EMS ISO 14001 Certification Consultancy & Awareness Training
- ISO 14030-Environment Performance Evaluation
- ISO 14040-Life Cycle Evaluation
- ISO 14001 Internal Environment Auditing
- ISO 14001 Aspect & Impact Analysis
- ISO 14020 Series - Environmental Labeling
- ISO 14063 - Environmental Communication and Reporting Techniques
- Environmental Science & Technology (with ISO 14064-Greenhouse Gases)
- Pollution Prevention Techniques
- Waste Water Treatment Training
- Scheduled Waste Management
- Legal Requirements of (EQA 1974)
- Hazard Analysis and Critical Control Point (HACCP) for Food Industry
HEALTH & SAFETY MANAGEMENT SYSTEM
- OHSAS 18001 Certification Consultancy & Awareness Training
- Occupational Safety & Health Act 1994 Management & Auditing Skills
- ILO Guidelines on OSH - MS 1722
- Safety Leadership Training
- Safety Committee Training
We can customize our in-house training according to your specific needs to cater to your organization’s resources and requirement.
Contact
Fax: 03-56215541
Mobile: 014-3381818