Browse 79 Customer Service courses in Malaysia
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Managing Challenging Customers & Complaints
Online Training by
ATCEN
Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that challenging customers be managed well. The Managing Challenging ...
Online Live
May 29 - May 30, 2024
MYR 1,800.00
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Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that challenging customers be managed well. The Managing Challenging ...
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Call Centre Customer Care Skills
Training by
Quality Input Resources Sdn. Bhd.
Call Centre Customer Care Skills Pre-training agent call assessment Call centre customer service training Team Leader training Post-training agent call assessment One to one coaching Reporting results ...
Kuala Lumpur
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Call Centre Customer Care Skills Pre-training agent call assessment Call centre customer service training Team Leader training Post-training agent call assessment One to one coaching Reporting results ...
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Telesales / Telemarketing Skills
Training by
Quality Input Resources Sdn. Bhd.
Telesales Agents & their Team Leaders 6 days training and consultancy campaign Grow your revenue by developing customer relationships through phone Design targeted scripts and deliver them with exceptional ...
Kuala Lumpur
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Telesales Agents & their Team Leaders 6 days training and consultancy campaign Grow your revenue by developing customer relationships through phone Design targeted scripts and deliver them with exceptional ...
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Creating the WOW Service Experience Workshop
Online Training by
ATCEN
This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization success. ...
Online Live
Jun 05 - Jun 06, 2024
MYR 1,800.00
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This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization success. ...
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Developing and implementing customer service strategies
Training by
Quality Input Resources Sdn. Bhd.
DEVELOPING & IMPLEMENTING CUSTOMER SERVICE STRATEGIES Introduction Successful organisations continually Satisfy Customers, Increase Customer Base, Prevent Brand Switching, Address and Solve Problems ...
Kuala Lumpur
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DEVELOPING & IMPLEMENTING CUSTOMER SERVICE STRATEGIES Introduction Successful organisations continually Satisfy Customers, Increase Customer Base, Prevent Brand Switching, Address and Solve Problems ...
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Retail Customer Service Training
Training by
Learning Solutions
Target Audience This Programme targets all members of the service team, from Customer Service Representatives to Service Leaders to Customer Service Executives & Managers.Line Leaders who are responsible ...
Target Audience This Programme targets all members of the service team, from Customer Service Representatives to Service Leaders to Customer Service Executives & Managers.Line Leaders who are responsible ...
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Certified Contact Centre Quality Assurance Analyst (CCCQAA)
Online Training by
ATCEN
Certificate of Completion awarded by Western Kentucky University (USA) At the heart of Customer Experience Management (CEM) in a Contact Center, Quality monitoring refers to the process of listening ...
Online Live
Jun 10 - Jun 11, 2024
MYR 3,300.00
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Certificate of Completion awarded by Western Kentucky University (USA) At the heart of Customer Experience Management (CEM) in a Contact Center, Quality monitoring refers to the process of listening ...
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Certified Contact Center Manager (CCCM)
Certification by
ATCEN
Certificate of Completion awarded by Western Kentucky University (USA) The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that ...
Certificate of Completion awarded by Western Kentucky University (USA) The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that ...
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Critical Customer Service Skills
Training by
Learning Solutions
In today's business environment where price differences are marginal, quality has become standardised and delivery methods indistinguishable, customer service has become the key differentiator. It's no ...
In today's business environment where price differences are marginal, quality has become standardised and delivery methods indistinguishable, customer service has become the key differentiator. It's no ...
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Front Desk Training
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