CREATIVE PROBLEM SOLVING AND DECISION-MAKING (C-PSDM)
Training by
OTC Training Centre Sdn Bhd
Inquire Now
On-Site
/ Training
Details
INTRODUCTION FOR CREATIVE PROBLEM SOLVING AND DECISION-MAKING (C-PSDM)
The ability to identify problems to its root cause and to make good decisions to solve them effectively is the fundamental excellence of every successful leader. Most decisions to solve routine problems are reached without requiring
any complex decision-making process. However, when the problem gets more complicated or had migrated outside our thinking paradigm, it defies rational and critical thinking. These are the times where Creative Problem Solving-Decision Making (C-PSDM) skills
becomes an invaluable asset.
In his book ‘Applied Imagination’, Alex Osborn noted two distinct kinds of thinking that are essential to being creative: Divergent Thinking – – generating lots of ideas and options, and Convergent Thinking – – evaluating ideas
and options, and making decisions. This training program will explore both Divergent Thinking and Convergent Thinking processes & tools used in solving problems and making good decisions at the workplace. Effective use of creative problem-solving processes
and tools will help participants to tap into the know-how of other individuals, develop teamwork and consensus without getting emotional, gain commitment from others, and resolve issues in a fun manner. Everyone is on the same wavelength, using a common approach,
ground rules and language, and works towards the same goal, solving problems together regardless of background or expertise. Participants will also learn how to make sound business decisions by analyzing and balancing between the benefits and risks. This
training program examines a step-by-step process for identifying and solving problem creatively. Included are tools appropriate for moving through each step of the process. It is fast-paced and lively, with group discussions, case studies, and the opportunity
to learn from leaders who face similar challenges. This training program is a must all team leaders who need to lead others to solve problems and make decision at the workplace.
COURSE OBJECTIVES
-
Define problem effectively, and clearly distinguish between the causes and effects of problems.
-
Use Divergent Thinking & Convergent Thinking processes and tools to generate ideas, alternatives and evaluate ideas to select best options.
-
Practice Brainstorming, Mind-mapping, Why-Why Analysis, IS/IS-Not logic techniques
-
Formulate solutions by using creative processes and tools
-
Apply Decision Analysis (DA) technique to make good decision, both individually & as a team
-
Experience the Human Side of Problem Solving and teamwork.
Outline
COURSE CONTENT
Module 1 – Introduction
- Ice Breaker : ‘See it? How to solve it?’
- What is Creativity?
- What is Creative Thinking? What is Problem Solving?
- Why Creative Problem Solving & Decision Making (C-PSDM) Skills?
- Exercises: Creativity Games
Module 2 – Divergent & Convergent Thinking
- Dynamic balance of creativity
- Divergent Thinking: to generate ideas, alternatives, options
- Exercise: Brainstorming technique
- Convergent Thinking: to evaluate ideas, solutions and select the best
- Exercise: Decision Analysis (DA) technique
Module 3 – Best-Known Problem Solving Methods
- Why use ‘Best-Known-Method (BKM)’ for Problem Solving?
- PDCA, 7-Steps Problem Solving, K-T PSDM Approaches
- Definition of a Problem: How to write Problem Statements?
- Exercise: Symptoms or Causes?
- Current Situation and Prioritizing which problems to solve.
Module 4 – Problem Analysis (PA) Technique
- Understanding the types of causes:
– Possible Causes >> Most Possible Causes >> Root Cause - Exercise: Ask 5xWhy & IS/IS-NOT Analysis
- PA: Why did this happen?
- PA Process: Step-By-Step approach
- PA Tools: ‘IS/IS NOT’ Analysis
- Using Divergent & Convergent Thinking in PA
- Exercise: PA Case Study
Module 5 – Making Good Decisions
- Balancing Between ‘Benefit and Risks’
- Three-Steps-Actions Plan:
- Containment plan: How to contain the issues/problem?
- Preventive plan: How to prevent it from recurring?
- Contingent plan: What about Plan B?
- Potential Problems and Countermeasures
- Exercise: ‘Decide which actions to take’
Module 6 – Course Conclusions & Summary
- Remember the Human Side of Problem Solving.
- Lessons learned
- Next-Step Action Plan
- Further Tips and Guidelines
Special Offer
Register 3 Participants From Your Organization And Get The 4th Participant For Free!
The promotion expiry date for each programmes differs. For more information on the exact expiry date of the promotion, feel free to contact us.
OTC Training Centre Sdn Bhd may at any time in its sole and absolute discretion withdraw, amend and/or alter the terms and conditions of the stated promotions without prior notice.
The promotion expiry date for each programmes differs. For more information on the exact expiry date of the promotion, feel free to contact us.
OTC Training Centre Sdn Bhd may at any time in its sole and absolute discretion withdraw, amend and/or alter the terms and conditions of the stated promotions without prior notice.
Schedules
Apr 29, 2024 - Apr 30, 2024
| Mon, Tue | 09:00 AM — 05:00 PM |
| No. of Days: | 2 |
| Total Hours: | 14 |
Reviews
Be the first to write a review about this course.
Write a Review
OTC Training Centre Sdn Bhd is an innovation leader in the development and delivery of practical outsourcing training programs for the past 17 years. Since then, OTC has supported thousands of companies to upskills their employees with personalized content and learning solutions. Today, we have evolved to provide a full suite of outsourcing services in the learning and development field.
Our training programs are entitled to HRDCorp claim, with our trainers being certified by HRDCorp as well. As a training provider, we aspire to keep providing the best training to our respected clients to ensure their satisfaction while using our service as the training provider.
Related Courses
Ampro Solutions Sdn Bhd
Tertiary Infotech
Tertiary Infotech
ATCEN
