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Many activities need to be accomplished for achieving project or operational objectives. To undertake these activities successfully many requirements have to be met. They include seeking and providing funding required, monitoring of progress in achieving targets set, interacting with vendors and suppliers, communicating with clients and provision of resources required.

These activities in turn depend on the support of other organizations, individuals as well as regulatory bodies that may impact or be impacted by the activities being undertaken. These organizations, groups or individuals are stakeholders whose needs have to be taken into consideration.

The different stakeholders may have needs and expectations that differ and at times conflict with one another. Therefore it is important that all stakeholders are clearly identified and their needs and expectations managed to minimize negative impacts that may affect the activities undertaken to meet the project deliverables.

This Stakeholder Management course is designed to increase awareness of the concept of stakeholder management and to train managers and executives on how to manage the expectations of and balance the conflicting needs of stakeholders.

It comprises a case study based approach with a high level of interaction and group based discussion geared towards developing an innate understanding of the intricacies associated with managing very diverse stakeholder expectations. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.


Day 1

Introduction and Overview
Overview on importance of stakeholders
Stakeholder level classification 

Stakeholder needs assessment
Stakeholder levels needs identification 

Stakeholder needs assessment 

Data collection and analysis for stakeholder needs assessment

Day 2

Communication matrix
Compilation of Stakeholder communication matrix based on stakeholder Communication worksheet
Stakeholder management
Causes of poor stakeholder management  

Balancing the needs and concerns of stakeholders
Developing an integrated stakeholder management plan


Asst. Prof. Dr. Rumesh Kumar specializes in the areas of project management, knowledge management and organizational diagnostics  He has taught Project Management as a course in the Heriot Watt University MBA programs. He is certified to conduct Project Management Professional preparation course as a Registered Educational provider for Project Management Institute (PMI®) as well as for MyProCertprograms offered by MSC Malaysia.

Pembangunan Sumber Manusia Berhad (PSMB) recognizes the PMP Preparation course conducted by him as a fully recognized certification program. In addition to conducting the PMP course, he conducts project management courses such as Stakeholder Management, Risk Management and Project Management Planning.

Dr. Rumesh is presently involved in undertaking post project reviews, and performance improvement in various projects, competency assessment and developing competency development programs as well as organizational culture profiling for senior managers in different organizations both in Malaysia and abroad.

He has conducted training programs for many well-known and reputable organizations both in Malaysia as well as abroad. He has designed, developed as well as conducted training programs for well over 2,500 executives in numerous multinationals, government linked as well as business enterprises in the areas relating to managing people and business strategies.

In addition to designing and conducting corporate level training, he also specializes in providing consulting services such as organizational diagnostic assessments, competency assessment, cultural and leadership profiling as well as continual productivity improvement.

Special Offer

- 16 PMI approved PDus
- HRDF SBL claimable


No. of Days: 2
Total Hours: 16
No. of Participants: 20
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Sharma Management International is a bottom line performance focused solutions provider. We offer professional certification courses, conduct organizational level diagnostics, undertake customized training programs and provide consulting services on issues that affect bottom line performance.

The company is a registered training provider for the Human Resources Development Fund (HRDF) and is a training partner to MSC Malaysia. It is also a consultant for the Malaysian Productivity Center (MPC). In addition, it provides consultancy services to all SMEs in Malaysia through the National Human Resource Center, Ministry of Human Resources Malaysia.

Sharma Management International is a Registered Education Provider for Project Management Institute, USA for Project Management Professional Certification and for SCRUMstudy USA for Scrum based courses certification.

In addition to providing corporate training, the company has been involved in a number of consultancy-based projects in the areas of organizational diagnostics, project risk management, post project reviews and continual productivity improvement in association with its international partners in the US, New Zealand and in India. ...

Sharma Management International
25B, Jalan SS 15/4B, Suabng Jaya, Petaling Jaya, Subang Jaya, Malaysia 47500
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