Practical English for Frontliners
Details
This programme has been specially designed to help frontline staff build their self confidence and skills to be able to communicate more effectively and professionally in English with their customers. It will be highly interactive for the adult participants
as they share experiences with one another through a variety of practical activities and simulations.
DESIGN FOR
- Administrative Staff, Support Staff and Executives who are involved in frontline functions.
- Recognize the importance of using Standard English in oral communication;
- Be aware of common language mistakes – in the context of the office and attending to customers
- Use grammar and language more effectively when communicating
- Apply basic pronunciation techniques to correct pronunciation of words
- Learn the art of simple yet effective ways of handling customer conversations in different customer situations
- Ask questions correctly and respond to questions professionally
- Communicate more clearly and effectively in English
- Communicate more confidently and build better rapport with customers.
- Short Lectures and handouts
- Role Plays
- Activities & Hands on tasks
- Case Studies
- Videos
Inaugurated as a voluntary society on 29 January 1966, the Malaysian Institute of Management (MIM) was incorporated as a limited company on 28 March 1975. As the national management organisation, MIM’s primary role is to promote management skills across Malaysia, exposing Malaysian companies to management best practice from all corners of the globe. It also acts as an important bridge between the private and public sectors.
Independent, non-political and not-for-profit, MIM serves as a platform for the free exchange of management ideas and experience, bringing together managers and organisations from all walks of life. It is also a development centre, committed to enhancing and maintaining professional management standards.
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