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Dealing with Difficult People at Work

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Workshop by  ATCEN
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On-Site / Workshop

Details

For more info, visit us @ https://www.atcen.com

In any organization, it is common that there would be a certain individuals or group who would be challenging to deal with. This poses a challenge to most people as there are only two ways most people deal with this predicament – ignore them or fight head on. Both ways, the situation is never pleasant and more often than not it leaves one or both parties unhappy. This is particularly true when the situation becomes hostile and when strong feelings become involved. Resolving such situations can be mentally and physically exhausting and emotionally draining. Some people prefer to avoid it all together and sweep all these under the carpet. This 2-day workshop introduces you to skills needed to manage yourself and the “difficult person” better.

Workshop Learning Objectives

Understand conflict its relation with professionalism
Understand one’s behaviour personality
Demonstrate professionalism when interacting with staff and peers
Enhance self-confidence in challenging situations
Differentiate assertive and aggressive behaviour
Appreciate the benefits of being assertive;
Apply assertiveness skills in ‘real-life’ situations;
Learn techniques to handle various difficult individuals

Outline

Special Offer

Early Bird Discount for 3 pax RM3,500

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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.

In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN’s Affiliations and Partners:

  • Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
  • Ministry of Finance: Registered for training, course/seminar and education management.
  • Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...
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