Effective Conflict Resolution And Dealing With Difficult People For Engineers And Technical Professionals
Details
The workplace is full of challenging bosses, colleagues, and customers. There are traps for the unwary at every turn. Sensitive subjects and prickly personalities can challenge anyone. It really is a jungle out there! And it is critical to your career to learn how to deal with these difficult people and challenging situations.
“Crocodile Hunter” Steve Irwin was able to successfully handle a wide range of creatures in the wild. What was the secret of his success? He did not expect them to change their nature. Instead, he approached each one on its own terms, seeking to understand and willing to be flexible. The same principles apply to the denizens of the Human Zoo!
When confronted with a challenging personality or situation, most people will either avoid, confront, or concede rather than engage constructively. This workshop will prepare you to respond intelligently rather than react emotionally. It will help you change your attitude and behavior, transform your relationships, and not waste time trying to change others.
In this intensive one-day workshop, participants will gain the knowledge, skills, techniques and attitude to successfully manage challenging people and relationships in the workplace and in their personal lives.
To find out more, follow the link below:
https://www.petroedgeasia.net/course/Effective_Conflict_Resolution
Outline
This workshop is suitable for anyone, but is especially useful for engineers and technical professionals, managers, supervisors, department heads, team leaders, C-level executives, lawyers, government officials, sales professionals, business development executives, entrepreneurs, lecturers, customer service and support staff, administrative staff, and anyone who wishes to get along better with others.
- Understand the basic principles of conflict resolution
- Choose the right words and tone
- Understand what is not being said
- Create a work environment that minimizes the potential for conflict
- Change your attitude and change the relationship
- Identify five approaches to conflict and how to communicate with each
- Recognize three types of challenging people and how to deal with each type
- How to work with a challenging boss
- Learn strategies for dealing with other types of difficult and annoying people
- Give praise and compliments easily
Speaker/s
David Goldwich, The Persuasion Doctor - teaches people how to become more influential, compelling, and irresistibly persuasive. He has MBA and JD degrees and practiced law in the United States for more than ten years, arguing before judges and political, government, and community bodies. He knows how to persuade the toughest audiences. David speaks internationally and conducts workshops in persuasive business presentations, negotiation, storytelling for leaders and business professionals, and other areas of influence and persuasion. He is the author of four books, including Kickass Business Presentations: How to Persuade Your Audience Every Time.
Special Offer
Normal fee: SGD 1,899.00
Early Bird Promo: SGD 1,699.00
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