SLS-115 Managing Difficult Staff & Problem People
Online Training by
Ampro Solutions Sdn Bhd
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Details
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before
they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.
Outline
Day 1
Day 2:
- Introduction/course aims and objectives
- The causes of conflict – how to recognise and pre-empt them
- The assertive leader – managing situations confidently
- Strategies for managing the difficult conversation – early interventions
- Analysing your conflict resolution profile and behavioural style
- Recognising classic profiles of difficult people and how to manage them
- Deciding when to take the most appropriate action
- Building a case to tackle the difficult employee through investigation and documentation
- Role-play – ‘Managing the difficult conversation’
Day 2:
- Managing inefficiency and poor performance issues
- Tackling attitude and behaviour issues confidently
- Communicating with unresponsive individuals
- Handling hostile and aggressive situations
- Role-play – ‘Dealing with the aggressive employee’
- Handling the reactions of the difficult conversation
- Confidently handling the disciplinary meeting
- Follow through and managing the relationship after the meeting
- Discussion and role-play – ‘Keeping the disruptive employee on track’
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Ampro believes that the key to a successful and rewarding career is continuous professional development. We have a flexible approach to your training needs with regardless of whatever your requirements, we promise you a high level of service with packages that meet the needs of your business.
As a forward thinking company we deliver training at all levels, thereby supporting your company at every stage of its development. Courses can be delivered onsite at a location of your choice, costs dependent upon location and numbers, or at hotel.
Our Company Values
We are determined in developing new programmes and staying on-point with industry's trend, while maintaining exceptional quality standards.
When we commit to something, we’re totally devoted. Whether it’s our dedication to our clients; or to maintain at the leading edge of training services we offer; we are always dedicated to our task.
Our People
All our staff are highly motivated professionals, experienced and qualified in their own specialist areas, who are committed to works towards common goals.
Our trainers and consultants are quality assure and have been tested on their ability to deliver top-quality programmes. ...
Our Company Values
We are determined in developing new programmes and staying on-point with industry's trend, while maintaining exceptional quality standards.
When we commit to something, we’re totally devoted. Whether it’s our dedication to our clients; or to maintain at the leading edge of training services we offer; we are always dedicated to our task.
Our People
All our staff are highly motivated professionals, experienced and qualified in their own specialist areas, who are committed to works towards common goals.
Our trainers and consultants are quality assure and have been tested on their ability to deliver top-quality programmes. ...
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