Details
This course enables the participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001, as well as ISO 9004 (Managing for the sustained success of an organization -- A quality management approach). The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement
Outline
Day 1: Introduction to Quality Management System (QMS) concepts as required by ISO 9001
- Introduction to the ISO 9000 family of standards
- Introduction to management system and the process approach
- Fundamental principle of Quality Management
- General requirements : presentation of the clauses 4 to 8 of ISO 9001
Day 2: Implementing requirements from ISO 9001:2015 and Certification Exam
- Implementation phases of the ISO 9001 framework
- Continual improvement of Quality
- Conducting an ISO 9001 certification audit
- Certification Exam
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