Details
Course Overview
The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Course Objectives
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL.
- In this course, you will identify many of the common risks involved in using conventional end-user technology, as well as ways to use it safely, to protect yourself from those risks.
Target Audience
The ITIL 4 Foundation Certification Course is for IT professionals who are interested in IT Service Management knowledge on how to provide business value.
This course is also for those who want to upgrade their ITIL v3 certification and knowledge.
Prerequisites
There are no pre-requisites/eligibility criteria for taking the ITIL Foundation Exam.
However, general understanding of IT is preferable.
Exam
- Closed book - 1 hour examination
- 40 Multiple choice questions
- Passing mark is 65% (26/40)
Outline
ITIL 4 Foundation candidates will have an understanding of the following:
- A holistic approach to the facilitation of
co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps,
and why these are important to deliver business value
Speaker/s
Tony Albert is a renowned international trainer, speaker, consultant and author. As an ITIL® Expert he trains on ITIL® and SDI® certifications.
Since 2008, Tony has trained thousands of IT professionals from various multinational organisations in Malaysia, Singapore, Philippines, Indonesia, India and Iran. Many others who have attended his trainings are from Tanzania, UAE, Iraq, India, Bangladesh, Thailand, France and Japan.
Tony Albert has been with the IT industry for more than 28 years. Over the years Tony has gained broad experience in IT Service Management and IT Service Support in specific. He has comprehensive knowledge and in-depth understanding of best practices for IT Service Management in the real world based on ITIL® (Information Technology Infrastructure Library).
Tony has worked for a number of large multinational organizations like IBM, CSC, ERICSSON Global IT Services, Atos Origin, VADS and AT&T Global Network Service. He has been actively involved in a variety of IT Service Management roles like Incident, Problem, Change Management, Service Desk Management and Service Level Management in delivering high quality IT services on a regional and global scale.
In his previous roles as a Global Service Desk Manager in two major IT outsourcing companies, Tony has successfully established and setup large Service Desks supporting more than 100,000 end-users for major clients from multiple industries including banking, manufacturing, consumer products and telecommunication industry across America, Europe and Asia in multiple languages. His in-depth practical knowledge and extensive experience in managing global support centres based on ITIL® best practices are his forte and key strengths.
Currently Tony also consults on a regular basis to organizations in the IT industry including multinational companies. Tony is a dynamic trainer who is able to interact well with people of all levels. His training style of engaging active participation from the audience makes his training sessions very interactive and interesting. He is also very passionate about helping organizations and individuals to improve the quality of their Service Desks, as such he is also an APMG Accredited Service Desk Trainer. Tony is also part of the SDI® World Class Service Desk Advisory Board and a member of the International Standards Committee for Service Desk qualifications.
ITIL® is a Registered Trade Mark of AXELOS Limited
SDI® is a Registered Trade Mark of Service Desk Institute
Special Offer
- Special early bird discount
- Priority invitation to our FREE Workshops and Webinars
- Personal coaching
- FREE Advice on career progression
*and other surprise offers
Our core focus at REETUS is people. Unique capabilities is the key to succeed in career as an employee or in business as an entrepreneur.
Our aim is to unleash the potential in every individual by developing their capabilities with the right skills and competence by providing them necessary training, coaching and support thus enabling them to become successful in life through training, coaching, education, career and entrepreneurship.
The professional and specialized services offered by REETUS covering three main pillars are:
· To provide career enhancement skills for employees in local and global organizations across all industries.
· To provide entrepreneurship development training for individuals aspiring to be successful entrepreneur in the modern economy.
· To provide guidance and the required support for students pursuing further education with colleges and universities both local and abroad.
Our strategic collaboration and partnership with various professional bodies and international organizations enables us to offer a world class service to our clients. It is our commitment and priority that our clients receive consistent service at all times ensuring the highest level of satisfaction in every interaction with REETUS. ...
