Towards Supervisory Excellence
Details
Supervisors are the important “link” between management and non-management groups. They play a critical role in managing and implementing the company’s strategies. Today’s business environment constantly challenges supervisors not only to deliver competitive goods and services of high quality at the lowest possible cost but also developing and monitoring their staff performance.
This supervisory programme will look into skills building to improve leading, coaching and facilitating employee behaviour.
DESIGN FOR
- Supervisors and Emerging Managers
- Discover your own dominant leadership style
- Understand how to analyse followers’ learning and development level
- Learn when to delegate or instruct to match to your followers’ development level
- Use the model of communication feedback system
- Create a model to coach and counsel appropriately for each staff
- Learn and practice facilitation skills to draw out the best from your staff
- Set up a simple and effective follow-up system to track performance of staff
- Be a skillful leader and coach; knowledgeable, counsel, coach, encourage, trust and has confidence in colleagues, care, is open minded and follow-up on performance
Throughout the workshop, there is a mix of lectures, role-plays and activities, using the Integrative Learning System (ILS) approach to internalise the learnings of the workshop. Technologies used will include Multiple Intelligences, Interactive Learning and the Dunn & Dunn’s Learning Styles. EQ (Emotional Intelligence) will be emphasised here.
Outline
- Leadership Style Diagnosis
o Analysis of your leadership style
o Analyse problem situation
o Leadership profile
- Functions of Supervision
o The nature of supervision
o The function of supervision
o Application of P-L-O-D-C
- Leadership in Supervision I & II
o Leadership behaviours influence results
o Monitoring staff development levels
o Follower diagnosis
- Communication & Facilitation Skills
o Situational application of facilitation skills
o Advanced facilitation techniques to match learning needs of
follower
o Facilitation questions applicable at work
o Application into Leader’s Window
- Coaching & Counselling Skills
o Guidelines to coaching & counselling
o Five roles of coaching & counselling
o Skills in the five roles
o Application of coaching & counselling
o Values: empathy, encouragement, empowerment
- Managing Consequences
o Feedback/Confronting/Praising
Inaugurated as a voluntary society on 29 January 1966, the Malaysian Institute of Management (MIM) was incorporated as a limited company on 28 March 1975. As the national management organisation, MIM’s primary role is to promote management skills across Malaysia, exposing Malaysian companies to management best practice from all corners of the globe. It also acts as an important bridge between the private and public sectors.
Independent, non-political and not-for-profit, MIM serves as a platform for the free exchange of management ideas and experience, bringing together managers and organisations from all walks of life. It is also a development centre, committed to enhancing and maintaining professional management standards.
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