Decision Making and Problem Solving Strategies
Details
Outline
Module 1: Shifting Mindset
The approach to distinguish between a problem and its causes or symptoms
¨ Having new eyes
¨ Being aware of the danger of your Fixed beliefs and ‘perception’ on problems
¨ Revealing Problems in communicating problems
¨ Playing Sides - ‘Cause Vs Effect”
¨ Being in charge of your Mind? Mindset Conditioning Game
Module 2: New Perspective on Problem
Introducing Basic framework for problem solving
¨ Revealing shortcuts to being Resourceful
¨ Recognizing Different Types of Problem
¨ Classifying Of The Problem
¨ Testing Your Analytical and Creative Thinking skills
Module 3: Key Issues in Communication
Keys to communicating effectively with those of different Profiling behavioral styles help to overcome problems with others
¨ Understanding The 4 Communication Quadrants
¨ Identifying personal communication style
¨ Developing effective relationship.
¨ Shifting into positive action
Module 4: Thinking The Issues Through
To explore creative thinking styles to assess factors affecting how you analyze problems and evaluate solutions
¨ Assessing Creative Thinking Skills
¨ Understanding effective Creative thinkers traits
¨ Developing Analytical and Creative Thinking
Module 5: Problem Solving Techniques
To apply creative thinking to assess factors affecting how you analyze problems and evaluate solutions
¨ Investigating Root Cause(s)
¨ Gathering Information tools
¨ Collecting Relevant Facts and Information
¨ Generating alternatives
¨ Camel’s problem
Module 6: Evaluating Possibilities
To generate possible solutions and Analyze problems contextually
¨ Reframing thought process
¨ Exploring possibilities and alternatives
¨ Generating alternatives creatively
¨ Analysing problems step by step
¨ Putting to practice :- Problem in the maze
Module 7: Possible Problem Solving Framework Leading to Decision Making
Analyze your personal attributes and relate them to your decision making style
¨ Using selection models and framework
¨ Applying the 5-step problem solving model
Module 8: Effective Decisions- Making
¨ Handling stress in making decision
¨ Art Of Making Decisions
¨ Implementing the solutions
¨ Planning and Monitoring actions
¨ Presentating of Action Plans
¨ Evaluating results and contingent solutions
Speaker/s
Phd, Author-Trainer-Business & Technical Consultant, Trade Negotiator, Change Agent
Mr Philip Tan
Qualifications:
- Bachelor of Laws (Hons), University of Wolverhampton, UK
- Diploma in International Advertising (Dip.IAA, New York)
- Cert.Ed (TESOL), Pantai Valley Teachers’ College, Kuala Lumpur
- Master in Business Administration , University of Hull, UK
- Higher Group Diploma in Public Relations, Sales Management, Marketing and Advertising
Philip comes with 30 years of both public and corporate work experience. He is a management and soft skills guru, international public speaker, corporate trainer and motivator. He speaks on Ethics, Corporate Governance, CSR and core leadership and management
areas.
Trained by Prof Robert Flood and his faculty at the University of Hull in Management and Soft Systems Methodology, Philip Tan is a management and soft skills guru, international public speaker, corporate trainer and motivator. He speaks on Ethics, Corporate
Governance, CSR and core leadership and management areas.
Philip has both academia and industry experience from a diverse range of career paths that include holding senior positions in tertiary education, dotcom, advertising, marketing and hospitality training.
In his dynamic career route, he has held portfolios of dean, vice president and chief executive officer of an international professional organisation championing corporate governance. He was also a Senior Examiner for the Chartered Institute of Marketing,
UK (CIM). Philip continues to share his experience in academia by supervising post-graduates candidates of the University of East London (UEL) in their masters dissertations.
He is a very much sought after trainer and facilitator on leadership and management skills, KPIs, Competency Based Interviews, sales team building for the senior management level and above.
Among his participants, Philip is known for his applicable and job-related content that is delivered in a vibrant pace. He is able to combine soft skills concepts with real life requirements for those on the job. When he is not on the public speaking or
corporate training circuit, Philip consults on business performance, strategic management and corporate law.
Philip is also a registered trainer with Pembangunan Sumber Manusia (PSMB) (Ministry of Human Resources, Malaysia).
To book Philip for speaking and training engagement, feel free to contact us at [email protected] or telephone + 603 8082 3707
ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.
All our trainers are experienced practitioners, professionally certified, dedicated and specialized in their respective fields. Our corporate philosophy is of Total Customers Satisfaction. We carry out our task with integrity and full commitment. We continue to keep abreast with industry developments through individual and ongoing continuing education, in-depth training and consulting that your organization demands and deserves.
For 18 years now and counting, we have trained more than 100,000 people to improving their work productivity, leadership & communication skills, language proficiency, sales, negotiation & presentation skills, workplace management and personal development.
What do we SPECIALISE in?
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