Managing Emotion, Conflict and Change

• Using Verbal and Body Language to deescalate the feelings of anger and rage. 
• Reframing content and context that enable us to control our angry feelings and blood pressure.
   

• Distinguishing curiosity vs judgment/anger
• Face to face with “bad-name calling” abuse
• See “negative grouping”  in a different light
• Discover “Assumptions are illusions,”
• Replace “I know what you’re feeling-thinking” with  Meta-questions where “The answers lie in the Questions."
   

• Looking through the glass - emotions vs logical thinking
• Why our behaviour produces the very opposite outcome we desire
• The power of subconscious mind and how you can change your reactions in an instant second
• Look for a match desired outcome with actual outcome.
   

• Searching for the first event that instigate your anger 
• Disassociate yourself from respond to 'anger' 
• React in ways that deescalate our anger
   

• Assessing 'anger' as neutral 
• Checking our anger thermometer - expressing anger that either escalates or deescalates our  anger.  
• Use solid and simple anger management tools to move into the deeper aspects of anger 
• Using this emotion to building relationship rather than destroy them
• Empower Yourself through Transformative Anger
   

• How to loosen the grip of the 'problems' or 'conflicts'
• Managing your "expectation to results" and “attachment to outcome” in solving personal conflict in life.  
• Let go of "outcome" without compromising one’s integrity, values or performance
• Liberate from the bondage of 'ego' and 'control freak'
• Free yourself  from negative emotions that affects your health and experience better relationships with others

MS P. S. DEVI

MBA (Leadership) Aust
B.Sc. (Hons) Business Computing (UK)
HRDF Accredited Trainer
Certified NLP Practitioner by American Board of Neuro Linguistic Programming (ABNLP)
Certified NLP Coach by ABNLP
Certified in Time Line Therapy™

Sri is a Corporate Trainer, Consultant, and Empowerment Coach & Speaker since 2005.
As a soft skills trainer, she conducts a range of motivational and work improvement trainings to help participants achieve more productivity and positivity at work. In her 14 years or work and training experience, she has trained numerous industries such as oil and gas, manufacturing, F&B, education, property, construction, medical, government agencies and information technology, to name a few. She has worked with over a hundred companies across Malaysia and Brunei; namely, Petronas ICT, Phillip Morris Malaysia, IJM Berhad, Panasonic Malaysia & India, Amanah Raya, DRB-Hicom, HeiTech Padu, Dominos, Polis Di Raja Malaysia, PIDM, Pantai Hospital Kuala Lumpur, Columbia Asia Hospital, Kementerian Kesihatan Malaysia, University Brunei Darussalam and Ministry of Defence & Ministry of Education, Brunei.

Sri has conducted numerous trainings for the following topics:
•    Professional Administrative & Office Management
•    Presentation and Communication Skills
•    Professional Etiquette & Grooming
•    Time Management
•    Customer Service Excellence; Handling Difficult People with high EQ
•    Emotional Intelligence & Managing Difficult Behaviours
•    Inspiring Positive Work Attitude
•    Leadership Skills
•    Creative Thinking & Problem Solving Skills


Prior to her full time training career, she has corporate experience with international banks. During her tenure in HSBC as an Assistant Manager in the Learning & Development division, she spearheaded call centre trainings.
 

She has also emceed for various events;
1.    Programme Collaboration of the Corporate Finance qualification (CFq) between SIDC, ICAEW and CICA,
2.    50th anniversary dinner for the Jaffenese Corporative Housing Society
3.    Women Entrepreneur’s Excellence Awards 2011 organised by GOPIO, which was attended by notable VVIPs such as YMM Tunku Ampuan Najihah binti Tunku Besar, Tan Sri Devaki Krishnan and Datuk Seri Ong Tee Keat.

Anyone who is familiar with Sri will know that training is not just another job for her- it’s her passion. Her trainings are focused on creating a purposeful impact, flavoured with sensible humour whilst maintaining the element of fun and excitement throughout the programmes. She also relates to her audience well, by using current and relevant case scenarios. After every break, participants are given an opportunity to engage in endorphin and adrenaline stimulating activities to ensure high concentration levels throughout the training.

Participants are encouraged to think, expand their thoughts, create new ideas and step out of their comfort zones. In her workshops, everyone has a voice and discovers new dimensions of themselves. Every moment is filled with excitement and energetic presentation or interactive activities. Every primary concept is immediately supplemented with a hands-on activity, discussion, presentation or quiz. This is to ensure that the participants leave the training with a clear idea on what they need to do when they return to their jobs.