Details
In today’s competitive business environment, an effective manager is also a coaching manager, one who actively helps his or her people to learn and grow, and who coaches to generate business results. To be effective, a manager must be able to determine if the situation calls for coaching or counselling in order to improve upon the behaviors and which intervention to draw upon to address either one. Managed effectively, performance management and appraisal is the key to an organization achieving its goals while helping to create a climate for a more engaged workforce.
The program aims to provide participants with the key understanding and skill application in managing performance as well as the use of coaching as an approach to maximize the potential of their people.
Outline
Objectives and achievements
Competencies
Performance rating
Development planning
Best Practices in Performance Management
Using the 6 key questions to help every employee to bring out the best in them
Principles and mindset
Understanding differences
Real Life Case studies for discussion
Building trust and rapport
Listening intently, Questioning Sharply
Good, Bad and Ugly in Giving Feedback
Module 5: Objective setting
SMART concept and application
Module 6: The importance of behaviours in performance
Observation versus subjectivity
Module 7: The performance discussion
Preparation for the discussion and the performance interview
Dealing with Difficult Performance Review
Practice: Conducting the Appraisal Session
Module 8: Performance Evaluation; When to coach?
Coaching versus counselling
Module 9: Coaching framework
Practice: Workplace scenarios
Module 10: Evaluation Method
Understanding ratings
Common evaluation errors
Speaker/s
MS JOANNE NG
B. (Hons) Social Science (Economics and Management)
Accredited MBTI trainer
Joanne has over 15 years of experience in organizational development, training and human resource management in the areas of recruitment, performance management, training and development, and succession planning. She spent 7 years as a Human Resource (HR)
practitioner in a multinational corporation with stints in HR corporate, factory as well as Sales.
Some of her accomplishments included an enhanced performance management system which included a post evaluation that was recognized as a best practice by the company’s headquarters in Switzerland design and implementation of career ladder, with a deeper succession planning process.
Joanne was a training consultant for outdoor experiential learning programs specialized in leadership and team building, She has facilitated outdoor experiential learning for the Rotary’s Youth Leadership Program and the Malaysian Institute of Management (MIM)’s Tun Razak Youth Leadership Program. Other projects that Joanne was involved include facilitating feedback sessions for teams and on a broader scale, employee feedback sessions for organizations, MBTI (Myers-Briggs Type Indicator) team awareness sessions and facilitating the development of shared values for organizations.
Joanne has also trained managers and supervisors on Management and Supervisory Development comprising participation at the local and regional level, Performance Management, Interviewing Skills, Coaching Skills, Leading & Building Teams and HR related programs like Talent Management and HR Development Programs.
Some of the organizations that she has trained and worked with include Philip Morris, Godfrey Phillips, UMW, Telekoms Malaysia, EON Bank, Carrefour, ASTRO, AEON, NTT-MSC Sdn Bhd, DELL, Honda, Malaysian Institute of Management (MIM).
Joanne is an author for:
“Managerial Economics”, MIM publication, 2002
“Beyond Training: The Practitioners’ Perspective”, MIM Publication 2010
“Making a Difference”, MIM Publication 2009
OR
Special Offer
Normal fee Sign up 1 pax: Pay before course startsMYR 2,890/ USD 800
Early Bird Sign up 1 person: Pay 14 days before course startsMYR 2,290/ USD 640
Group Fee Sign up 3 pax or more: Pay 14 days before course start sMYR 2,190/ USD 610
(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achievement)
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH: You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
ITRAININGEXPERT GLOBAL PLT is the corporate training arm of The English Expert Publishing and Training Group established since 1999 by consulting partners with extensive training experience from both the government and corporate sector covering Malaysia, Singapore, Australia, China, Vietnam and Indonesia.
All our trainers are experienced practitioners, professionally certified, dedicated and specialized in their respective fields. Our corporate philosophy is of Total Customers Satisfaction. We carry out our task with integrity and full commitment. We continue to keep abreast with industry developments through individual and ongoing continuing education, in-depth training and consulting that your organization demands and deserves.
For 18 years now and counting, we have trained more than 100,000 people to improving their work productivity, leadership & communication skills, language proficiency, sales, negotiation & presentation skills, workplace management and personal development.
What do we SPECIALISE in?
Put it in an easy way, we specialize in Training and Human Development training and consultancy services covering both soft skills and technical skills, a wide range of courses pertinent to the human capital development of high performing organization. ...
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