Effective Selling Skills

About The Programme

Great and successful salespeople do not just focus on selling – they have a genuine interest in helping in helping customers get what they want and need. Effective selling skills are what differentiate the average salesperson from one who can rise above the competition.

Objectives                    
The program should achieve the following objectives:

• Open a sales conversation comfortably
• Discuss best practices for staying organised and understanding of their customer’s needs
• How to build trust and rapport with client or customer
• Practiced gaining commitment from customers
• Demonstrated how to listen effectively and to ask questions to uncover customer needs and opportunities

1. Introduction of selling skills
2. Communication skills
3. Listening skills
4. Creating rapport
5. Asking and answering questions
6. Time management
7. Objection handling
8. Presentation skills
9. Demo skills
10. Closing techniques
11. What are the important things you need to know?
    > Who is your client or customer?
    > What is your product or services?
    > Features and benefits?
    > Who to call or contact?
12. How to do an effective sale?
    > How to attract your cleint or customer?
    > How to know their needs?
13. Effective rejection handling
    > Rejection handling
    > types of rejection handling
    > How to deal rejection handling professionally
14. Conclusion
    > Tips and secrets for effective sales

ILAVARASI KALANDAS
Trainer & Consultant

Qualification / Professional Membership

• Train the Trainer Certificate (HRDF)
• Diploma in Business MAnagement

Relevant Expertise and Work Experience

Ilavarasi Kalandas is a highly skilled and humorous HRDF certified Freelance Trainer has provided training to workers at conferences and business locations as a self-employed professional, conducting classes at some academies for certificate classes, Sijil Kemahiran Malaysia courses. Has exceptional presentation and training program design abilities. Had a strong understanding of incorporating humour and media into training to make it more engaging and meaningful.

• She had an excellent knowledge of e-learning, web and web tools
• Experience with course designing, web-based training and e-learning content development
• Expert in working with MS Office suite
• Excellent interpersonal, oral and written communication skills
• Proficiency in developing training modules for all types of training and courses
• Highly talented on preparing modules, handouts, slides, assessments, exam and quiz papers, presentations, and all other teaching materials. Examples of areas covered

-      Business Studies, Communication at Workplace, English for Oral Communication, Human Resources, Basic Communication English, Professional Ethics, Thinking Skills and Problem Solving, Principles of Management, Entrepreneurship, Basic Concept of Information Technology and etc.

• Develop course material such as slides and modules based on the outline or topic given by clients
• Created new training materials including audio visual resources
• Completed administrative tasks including maintaining attendance records, delivering quizzes, and grading test
• Providing individual tutoring and coaching to course participants, ensuring personalized feedback