Quality Input Resources Sdn. Bhd.
Quality Input Resources Sdn. Bhd.
CONSULTATION SCOPE 1.3.1 Gap Analysis - Evaluate the current status of legal compliance; - Assess whether a Environmental and Occupational Safety and Health management system has been implemented ...
Introduction This course is developed to train QMS committee members /key personnel to understanding the QMS requirements, especially new standards. It is designed as an In-house training course to ...
DEVELOPING & IMPLEMENTING CUSTOMER SERVICE STRATEGIES Introduction Successful organisations continually Satisfy Customers, Increase Customer Base, Prevent Brand Switching, Address and Solve Problems ...
Call Centre Customer Care Skills Pre-training agent call assessment Call centre customer service training Team Leader training Post-training agent call assessment One to one coaching Reporting results ...
Telesales Agents & their Team Leaders 6 days training and consultancy campaign Grow your revenue by developing customer relationships through phone Design targeted scripts and deliver them with exceptional ...
Call Centre Debt Collection Skills Pre-training collection call assessment Telephone debt collection training Team Leader training Post-training collection call assessment One to one coaching Reporting ...
OVERVIEW This training session takes a practical approach in terms of enhancing behavioural skills that are imperative for Service professionals to perform their function confidently. Key elements of ...
Program Objectives 1.Write to impress using professional chat etiquette 2.Design personalized shortcuts or canned messages 3.Learn how to escalate the chat to a different agent or channel 4.Adhere ...