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Certified Professional Trainer (CPT)

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Certification by ATCEN

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On-Site / Certification

MYR 5,800.00

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For more info, visit us @ https://www.atcen.com

Certificate of Completion awarded by Western Kentucky University (USA).

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned International Master Trainers to many Multinationals, this is a MUST attend Certified Workshop for trainers. The program is certified by WesternKentucky University, a state university from the USA.

Workshop Learning Objectives

•Understand the training management cycle;

•Understand the principles to Training Needs Analysis and Training Evaluations;

•Understand the various key factors that need to be present in any successful training;

•Sharpen and enhance your presentation skills;

•Develop confident and dynamic training and facilitation skills;

•Develop skills to manage difficult and disruptive participant effectively;

•Develop, select and use activities appropriately;

•Learn to use adult learning technique effectively;

•Start with a sizzle and conclude with a Bang

Outline

Module 1: Training and Development Overview

•Organization Training and Development

•The Essentials About Training and Development

•Viewing the Training and Development Role Holistically

•The Role of A Trainer in Today’s Organization

•Create a Culture for Learning

Module 2: The Training & Development Management Cycle

•The Fundamentals of Knowledge Management

•The 6 Key Steps in the Training Management Cycle

•Developing the Organizational Training Needs Analysis

•Key Factors in the Implementation of Successful TNA

a)The importance of organizational culture and the operating environment

b)Incorporating TNA into organizational processes and business models

•Training Administration and Training Calendars

•Planning and Implementing Effective Training

•Evaluating the Success of Training - Donald Kirkpatricks Model

Module 3: Adult Learning Techniques

•Leveraging on Adult Learning Concepts to Promote Understanding and Retention

•Do’s and Don’ts of Adult Learning

Module 4: Designing Training Workshops

•Create Trainings To Be The Participants

•Learning Responsibility

•Deriving Learning Modules Using Systematic Design from the TNA

•Create Story Flows for Ease of Understanding

•Relation Theory to Job Practicality

•12 Do’s and Don’ts of Side Design

Module 5: Enhancing Your Presentation and Training

•Advance Presentation Skills

•Improved Communication Skills

•Information Gathering Skills

•Technological Skills

•Political and Cultural Diversity Skills

•Content Versus Process Skills

Module 6: What is Facilitation?

•Facilitation vs. Training vs. Lecturing

•Inventory Your Skills as A Facilitator

•What Do Facilitators Do?

Module 7: Enhancing Your Facilitation Skills

•How to Establish a Productive Group Climate

•Conducting Activities and Debriefing them

•Individual Motivation and Participation Tips

•Generate Discussions

•Verifying Participant Understanding and Retention

•Time Management in Discussions and Activities

Module 8: Managing Participants and Questions

•The 10 Types of Difficult Participants in a Workshop and How to Manage Them

•Providing superb answers to questions

•Be Seen As Credible At All Times

Module 9: Setting the Environment for Training

•How Seating Arrangements Play an Important Role

•Environment Setting – Good Session Starters

•Begin Well and End Well- The Crucial First 10 minutes and Last 3 minutes

•10 Training Tips You Must Remember

Module 10: Using Rewards, Audiovisual Aids and Computers in Training

•Creative Non-Monetary Rewards to Motivate the Audience

•Combining Audio-Visual Media to Make An Impact

•Using Music to Enhance Learning

•Leveraging on Technology to Improve Facilitation

•Flip Chart Management

•Knowing What is Suitable and What is Not

Speaker/s

Jeremy Lee

With more than 20 years of strategic and operational management experience, he has worked and been involved in numerous industries. He has conducted and facilitated thousands of individuals in the areas of Strategic Review, performance management, leadership skills, sales, negotiation skills, sales and service and communication skills. He has facilitated workshops in the region and is able to handle people from different backgrounds and management levels.

Over the years, Jeremy has been involved in numerous business. He has lead/ started and closed businesses was involved in mergers, acquisition, daily operations and disposals. He has held a variety of leadership and project management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology startup firm with and also an Internal and External Auditor. He has also operated a Restaurant previously, a recruitment organization and also oversaw the operations of a 30 year old Association.

Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry. There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project. He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide.

Ken Ng

Ken is an industry and globally recognized human performance consultant/ trainer and acclaimed communicator. Best known for his interactivity and engaging style of presentation and engaging facilitation, his services are much sought after. He is a Certified Professional Speaker, Certified Support Manager from Service Support Professional Association of America, Certified Trainer from Western Kentucky University, USA and holds a BSc in Marketing and Organizational Communication with more than 25 years of working experience from various industries.

An internationally certified trainer of Service and Support Professionals Association (SSPA) and Western Kentucky University, USA, Ken is constantly requested to conduct workshops for individuals of all levels. His expertise and highly interactive approach into people development has won many accolades from clients and has resulted in countless consulting and human capital enhancement engagements at Multi-national Companies, Large Local Conglomerates and Government Linked Companies regionally.

In addition to being passionate about unleashing individual and team potential, Ken is also an author of numerous white and technical papers, articles and has conducted in-depth research and studies on sales, marketing, customer contact and the customer experience in Asia Pacific. He has been highly involved in providing strategic directions for the Asian customer interaction management industry through summits, congresses, conferences and knowledge sharing tradeshows. He is nominated by the Customer Relationship Management & Contact Centre Association of Malaysia (CRM & CCAM) as one of notable judges in the highly recognized CRM & CCAM awards.

This career people developer’s passion for enhancing human performance also serves as guide and mentor in developing leaders; Ken first became intrigued and immersed himself into the field of human capability and potential in the late 80’s while he was still in America. Since then, he has held a variety of leadership, management and operational roles in various organizations. Ken is also a pioneer/owner of the first premier cyber cafe chain in Malaysia and has held key positions in many organizations such as Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Technical Support for the Nokia Care Line (Asia Pacific), consultant for Microsoft Malaysia’s MSN portal, Marketing Strategist for the Kirby Company, USA to Special Events Liaison for the University of Oklahoma.

Ken is always enthusiastic to be able to share his experience, knowledge and uncanny insight in recognizing and tapping into individuals’ hidden potential for both personal and organizational clients’ success.

Special Offer

Early Bird Discount – RM5,500

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ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community. Having played an active role in developing high performance in the human capital of large, medium and small organizations in the Asia Pacific Region, we continue to strive to deliver measurable change in our services.

Established since 2003, we have garnered extensive experience in delivering business training, business events and capacity building engagements for professionals and businesses worldwide.

In our customers’ eyes, ATCEN represents Accountable, Partnering, Integrity and Customer Centric. The ATCEN Team delivers exceptional quality services by empowering our people to fulfil our purpose and mission to develop people and build sustainable capabilities in organizations.

ATCEN’s Affiliations and Partners:

Pembangunan Sumber Manusia Berhad (PSMB/ HRDF): ATCEN is a Class “A” training provider for PSMB (HRDF) and a 5 Star Rated Training Provider.
Ministry of Finance: Registered for training, course/seminar and education management.
Western Kentucky University (WKU, USA): ATCEN is a WKU Asia partner, offering their certification programs for the Asian community. ...

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