Learning Solutions Training & Development
Learning Solutions Training & Development
37-5,Jalan PJU 1/37, Dataran Prima, Petaling Jaya, Petaling Jaya, Malaysia 47301
+603 8062 0725
Target Audience This Programme targets all members of the service team, from Customer Service Representatives to Service Leaders to Customer Service Executives & Managers.Line Leaders who are responsible ...
The goal of service recovery is to identify customers with issues and then to address those issues to the customers' satisfaction to promote customer retention. However, service recovery doesn't just ...
In most IT environments the helpdesk is the interface between IT Support and your customers, and as such it is imperative that this first point of call is both professional and efficient. This two-day ...
Front Desk Training
Good customer service augments your image as a professional.An employee’s workplace Appearance, Behavior and Communication (ABC) must align with your organisation’s business image to make a positive first ...
No organisation or person is perfect. In a customer-oriented marketplace with increasing competition, only companies with employees who have a successful strategy for dealing with complaints and problems ...
In today's business environment where price differences are marginal, quality has become standardised and delivery methods indistinguishable, customer service has become the key differentiator. It's no ...
Receiving a complaint should be viewed as a critical opportunity to gather customer feedback, improve organizational performance, and solidify the relationship with that customer.When a customer complains, ...
The activities of the construction industry include the building of new structures, modifications, maintenance, repair, alteration, renovation, dismantling, removal, demolition and improvements on these ...
Managing Customer Relationship has become an absolute necessity for any business enterprise to succeed in todays business environment.Customer Management\has become the top most important factor in the ...